High End Manager, SG MY ASEAN

Overview

Join Cartier for the High End Manager, SG MY ASEAN role. In this role you will drive the local High-End (HE) strategy, oversee its development, and ensure the achievement of business targets within your market. You will act as a key representative, participating in HE events, providing market feedback, and developing the next generation of sales force.

Strategy and Expertise

• Under the guidance of Commercial Director, participate in defining the HE Business Development strategy and objectives aligned with the market.
  
• Assess market opportunities to implement proactive and effective strategies to target, acquire, and cultivate relationships with Ultra High Net Worth (UHNW) clients.
  
• Provide HE business stakeholders with insightful feedback across activities, including retail, marketing, merchandising, training, communication, and events.
  
• Define commercial conditions for local partners alongside commercial leadership and international teams.
  
• Consolidate feedback on competitors, market trends, and client preferences related to our products to inform and refine our strategies and actions.
  

Sales and Clients

• Establish action plans to increase the HE client base, focusing on client loyalty and acquisition.
  
• Assess HE potential and propose enhancement opportunities in partnership with boutique management, PR, CRM and other corporate departments.
  
• Work effectively with boutiques to implement sales development plans.
  
• Convey clear action plans towards market ambition and partner with Regional HE teams to ensure attainment of HE operations excellence and ideal assortments.
  
• Take ownership of the quality and processing of special orders, ensuring a satisfactory success rate and managing after-sales support in collaboration with relevant departments.
  
• Lead the market activation of strategic client journeys and ensure exceptional and/or bespoke client experiences across touchpoints (e.g., private viewings, personalized presentations).
  
• Supervise submissions and discount requests with commercial management and central teams.
  
• Qualify submission and discount requests and coordinate these aspects with HJ Central team and Regional Team.
  

Staff Development

• Equip HE sales teams with the necessary tools and knowledge for success.
  
• Cultivate and expand internal HE communities across boutiques in the market.
  
• Contribute proactively to the development of sales and educational tools for the network.
  
• Consolidate feedback on competition, market trends, and client feedback toward Cartier's creations.
  

Budget Management

• Manage annual HE budgets for the market, including forecasting, performance tracking, and investment planning with clear ROI, to support business objectives.
  
• Lead the sales forecasting process and ensure proactive alignment between commercial planning and boutique performance.
  

Key Competencies

• Proven track record of 8 years' experience in the luxury industry, specifically managing High Jewellery, High-End Watches, or Jewellery.
  
• Proven ability to manage stakeholders at all levels within a complex, matrix environment.
  
• Strategic thinker, comfortable dealing with ambiguity in a multinational environment.
  
• Strong analytical skills with a proactive attitude and problem-solving mindset.
  
• Exhibits entrepreneurial spirit; makes timely, well-considered decisions.
  
• Detail-oriented, organized, pragmatic and able to lead cross-markets/cross-functional discussions.
  
• Excellent presentation and interpersonal skills.
  
• Proven negotiation skills with the ability to influence at all levels.
  
• Demonstrates customer-oriented behaviour with high sensitivity to clients' needs and aspirations.
  
• Resourceful and resilient.
  
• Regional travel (10%).
  

Seniority level

• Mid-Senior level
  

Employment type

• Full-time
  

Job function

• Sales, Business Development, and Administrative
  

Industries

• Retail Luxury Goods and Jewelry
  

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