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Sg & Asean Client Service Coordinator (1-year

2 weeks ago

Singapore Cartier Full time

Reference Code: 99305**SG & ASEAN Client Service Coordinator (1-year contract)**:

- Singapore, 01, SG- Fixed TermThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

**_Scope_**
- This role is Client Service focused position with key focus in building client service standards and training.
- You will support to implement SG & ASEAN Customer Service strategy and help to adapt the Customer Service global policy to local specificities.
- You will plan, lead and implement projects and services to improve service flow & process together with market Client Executives & Repair platforms in the region.
- You will work with local Client, Commercial & Events teams to propose and roll-out relevant client treatments to support client satisfaction & enhance client experience.
- You will perform follow up action on the client experience survey and implement appropriate action plans.
- You are integral in providing support in Clients complaints management and perform direct follow up action if required.
- You will be responsible for building monthly reports with appropriate analysis and reporting.

**_Job Requirements_**
- You should ideally have a strong background and proven track record in similar capacity.
- Previous experience in watch & jewellery industry will be an added advantage
- Possess strong interpersonal skills with empathy and emotional control, able to collaborate and influence people
- You are result oriented, assertive, possessing project management skills
- Availability to commit for **1 year **contract role
- Immediate availability will be an added advantage