Client Service Officer, Vice President

Overview

Join to apply for the Client Service Officer, Vice President role at Citi . We’re looking for a high-caliber professional to join our team as Client Service Officer, Vice President (Internal Job Title: Client Service Officer - C13) based in Singapore.

At Citi, we provide a broad range of financial services and products to clients worldwide. Citi’s Issuer & Investor Services Operations supports clients’ business through a global footprint, local expertise and scalable solutions.

We offer resources to meet your needs, support your well-being, and help you plan for your future. Citi provides programs for physical and mental well-being, learning and development resources, and work-life balance programs.

In this role, you’ll be part of a team that focuses on client service, operations and risk management within the business. This role may involve people management responsibilities.

• Develop and exercise business plans, policies and procedures and projects to improve efficiencies as needed.
• Manage a specific product or process within a specific infrastructure area and advise on significant business/product decisions.
• Analyze operational flow for potential risks and ensure operational execution.
• Oversee complex analyses to identify authentication strategy and procedure gaps.
• Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally in line with departmental standards.
• Provide coaching and support to the team and serve as a point of contact for escalations.
• Develop and maintain client portfolio through regular calls and face-to-face interaction, as needed.
• Inform clients about problems (system failures, market issues) and provide regular resolution updates.
• Advise on and advocate the implementation of process improvements to enhance client experience.
• Maintain knowledge of new market and regulatory requirements affecting the client portfolio/base.
• Escalate customer feedback, processing delays and errors appropriately.
• Conduct analyses to resolve problems, liaising with internal teams on escalation as necessary.
• Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintaining control environment.
• Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives.
• Assess risk with business decisions, upholding Citi’s reputation and compliance with applicable laws and policies; escalate and manage control issues with transparency.

• 8-10 years of experience
• Ability to multi-task with strong organizational and time management skills
• Ability to problem solve and analyze data with attention to detail
• Strong verbal and written communication skills
• Client-facing experience; strong background and interest in operations and compliance
• Relevant Transaction Management/Asset Servicing/Securities Lending experience preferred

• Bachelor’s degree; Master’s degree preferred

Working at Citi is more than a job. You’ll be part of a global family and have opportunities to grow, give back to your community, and make an impact.

Take the next step in your career and apply for this role at Citi today.

Commitment to equal opportunity: Citi is an equal opportunity employer; qualified candidates receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation to use our search tools or apply, please view Citi’s Accessibility policy and Know Your Rights poster.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Banking, Financial Services, Investment Banking