Client Service Officer, Asst Vice President

Overview

We’re currently looking for a high caliber professional to join our team as Client Service Officer, Asst Vice President (Internal Job Title: Client Service Officer - C12) based in Singapore. This role is within Citi’s Issuer & Investor Services Operations, which supports our clients’ business by drawing on the strength of our unmatched global footprint, providing access to local expertise and scalable solutions to support their ambitions.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. We have been doing it for more than 200 years.

In this role, you’ll be part of a team that provides resources to meet your needs and empower you to make healthy decisions while managing your financial well-being to help plan for your future.

• Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards.
• Provide coaching and support to the team and serve as a point of contact for escalations.
• Develop and maintain client portfolio through regular calls and face-to-face interaction, as needed.
• Inform clients about problems (system failures, market issues) and provide regular resolution updates.
• Advise on and advocate the implementation of process improvement and reengineering to improve client experience.
• Maintain knowledge of new market and regulatory requirements affecting client portfolio/base.
• Escalate customer feedback, processing delays and errors appropriately.
• Conduct necessary analyses to resolve problems, liaising with internal teams on escalation as necessary.
• Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment.
• Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 6-8 years of Client Service/Custody experience
• Relevant Transaction Management/Asset Servicing/Securities Lending experience (business/financial environment) preferred
• Demonstrated project management and organizational skills to prioritize multiple tasks
• Proven self-reliance and accountability and ability to manage risk
• Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
• Proven investigative and analytical skills
• Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today.

Job Family Group: Private Client Coverage

Job Family: Client Services

Time Type: Full time

Equal opportunity employer: Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. Accessibility information is available. View Citi’s EEO Policy Statement and the Know Your Rights poster.