Client Service Officer, Asst Vice President

3 days ago

Singapur, Singapore Citi Full time

Overview

Client Service Officer, Asst Vice President – Citi. Citi’s Issuer & Investor Services Operations supports clients’ business by leveraging Citi’s global footprint to provide local expertise and scalable solutions. This role is based in Singapore.

We’re looking for a high‑caliber professional to join our team as Client Service Officer, Asst Vice President (Internal Job Title: Client Service Officer - C12).

Responsibilities
  • Manage a portfolio of high‑profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards.
  • Provide coaching and support to the team and serve as a point of contact for escalations.
  • Develop and maintain client portfolio through regular calls and face‑to‑face interaction, as needed.
  • Inform clients about problems (system failures, market issues) and provide regular resolution updates.
  • Advise on and advocate the implementation of process improvement and reengineering to improve client experience.
  • Maintain knowledge of new market and regulatory requirements affecting the client portfolio/base.
  • Escalate customer feedback, processing delays and errors appropriately.
  • Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary.
  • Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment.
  • Participate in and advise on inquiry‑volume reduction, client experience initiatives and cross‑departmental initiatives.
  • Avoid, manage and report control issues with transparency by assessing risk in business decisions and adhering to applicable laws, rules and regulations.
Qualifications
  • 6–8 years of Client Service/Custody experience
  • Relevant Transaction Management/Asset Servicing/Securities Lending experience (business/financial environment) preferred
  • Demonstrated project management and organizational skills to prioritize multiple tasks
  • Proven self‑reliance and accountability and ability to manage risk
  • Clear and concise written and verbal communication with ability to influence stakeholders
  • Proven investigative and analytical skills
  • Consistently deliver high‑quality customer service with focus on building client relationships and achieving quality results
Education
  • Bachelor\'s degree/University degree or equivalent experience

This job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required.

Working at Citi means joining a global team and having the opportunity to grow your career and make an impact.

Equal Opportunity

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, accessibility information is available. View Citi’s EEO Policy Statement and Know Your Rights poster.

#J-18808-Ljbffr

  • Client Service Officer, Asst Vice President

    3 days ago

    Singapur, Singapore Citigroup Inc. Full time

    Overview At Citi, we connect millions of people across hundreds of cities and countries every day. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. Shape your Career...

  • Client Service Officer, Vice President

    3 days ago

    Singapur, Singapore Citi Full time

    Overview Join to apply for the Client Service Officer, Vice President role at Citi Citi’s Issuer & Investor Services Operations, supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions. We’re currently looking...

  • TMT Senior Vice President

    3 days ago

    Singapur, Singapore AlixPartners Full time

    Join to apply for the TMT Senior Vice President role at AlixPartners Join to apply for the TMT Senior Vice President role at AlixPartners Get AI-powered advice on this job and more exclusive features. At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that...

  • Vice President, Business Development

    3 days ago

    Singapur, Singapore Marsh Full time

    Join to apply for the Vice President, Business Development role at Marsh Join to apply for the Vice President, Business Development role at Marsh We are seeking a talented individual to join our Business Development team at Marsh. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in...

  • Vice President, Client Relationship Management

    1 day ago

    Singapur, Singapore Brookfield Full time

    Vice President, Client Relationship Management page is loaded## Vice President, Client Relationship Managementlocations: Singaporetime type: Full timeposted on: Posted 2 Days Agojob requisition id: R **Location**Singapore - 138 Market Street, CapitaGreen, #32 01**Business - Global Client Group**Brookfield is one of the world’s largest alternative...

  • Assistant Vice President, Compliance Advisory

    3 days ago

    Singapur, Singapore MUFG Full time

    Assistant Vice President, Compliance Advisory Join to apply for the Assistant Vice President, Compliance Advisory role at MUFG Assistant Vice President, Compliance Advisory Join to apply for the Assistant Vice President, Compliance Advisory role at MUFG Get AI-powered advice on this job and more exclusive features. Do you want your voice heard and your...

  • Vice President

    3 days ago

    Singapur, Singapore Michael Page Full time

    Join to apply for the Vice President - Payments (Global) role at Michael Page Join to apply for the Vice President - Payments (Global) role at Michael Page High growth, late stage pre-IPO business High visibility, senior leadership role High growth, late stage pre-IPO business High visibility, senior leadership role About Our ClientOur client is a...

  • Assistant Vice President

    3 days ago

    Singapur, Singapore The Citco Group Limited Full time

    Join to apply for the Assistant Vice President - Private Equity role at The Citco Group Limited Join to apply for the Assistant Vice President - Private Equity role at The Citco Group Limited Get AI-powered advice on this job and more exclusive features. Job DescriptionAssistant Vice President - Private EquitySingaporeAbout CitcoCitco is a global leader...

  • Vice President, Technology

    3 days ago

    Singapur, Singapore Temasek Full time

    Join to apply for the Vice President, Technology (Investment, Platform & Services) role at Temasek Join to apply for the Vice President, Technology (Investment, Platform & Services) role at Temasek Get AI-powered advice on this job and more exclusive features. Temasek is a global investment company headquartered in Singapore, with a net portfolio value...

  • Vice President/Senior Vice President | FX Sales

    3 days ago

    Singapur, Singapore Macquarie Group Full time

    Overview Join to apply for the Vice President/Senior Vice President | FX Sales role at Macquarie Group . Join our FX Sales team in Singapore, which is part of the Commodities and Global Markets’ Fixed Income and Currencies division, and make a meaningful impact within our growing Asian Corporates, Private Markets, and Family Offices businesses. You will...