Customer Service Executive
2 weeks ago
•Responsible to ensure effective and accurate processing/releasing all sales orders to enter timely in system and orders to meet delivery as per First Confirmation Date given by customers.•Perform order validations with high level of accuracy and consistent with the terms and conditions on customer’s purchase orders.•Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department on handling complaints, customer master information record (CMIR), credit block issues, shipping discrepancies, reverse logistics/returns.•Prioritization and tracking of customer’s orders in system, review and escalation risk and opportunities to the supply planning team during the Monthly S&OP and ASF meetings•Ensure on-time delivery, customer complaint and high service level fulfilment
Job Requirements:• Min. Diploma/Degree in any discipline with at least 2 years’ experience in order fulfilment experience• SAP experience in Sales & Distribution (SD) module or Order-to-Cash (O2C)
For interested applicants, please send your updated resume to: candidates’ information will be treated with the strictest confidenceMelissa Zhang Zhiqi (Mezzo)R2197564Recruit Express Pte Ltd99C4599
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