Executive Director, Head of Change Management

Executive Director, Head of Change Management

We are seeking a highly skilled and experienced Head of Change Management to join the CIB Coverage COO team. This role is responsible for ensuring successful embedding of change initiatives across our ~$120m investment portfolio, covering the Client Lifecycle including Onboarding / KYC, Credit, Document & Contract Management. In addition, this role supports safe and effective implementation of global process change across Coverage processes and applications, driven by risk, regulatory or optimisation opportunities.

Key Responsibilities

• Own and continuously refine our Change Management approach and framework, ensuring a consistent and effective embedding of change that aligns to banks standards across Business Impact Analysis, training, communication, KPI & Metric measurement, and user feedback.
• Foster and develop a high performing & diverse Change Management team capable of supporting change delivery across the global portfolio.
• Develop a single ‘change pipeline view’ across Coverage to show change impacting each user group.
• Drive economies of scale and cost efficiencies through centralising Change Management across the portfolio.
• Develop strong senior stakeholder & change champion networks and effectively communicate across them to ensure awareness and support of upcoming change.
• Drive focus on user adoption and value creation, ensuring metrics and feedback loops validate value delivery and identify refinements to realise intended value.
• Own and refine the Change Risk Management framework, ensuring efficient, effective and timely Change Risk Assessments and Business Impact Assessments with active risk mitigation.
• Establish and lead a Change Management Centre of Excellence to grow and develop a high performing global change management team.
• Establish, lead and continually improve a Change Management Centre of Excellence to facilitate the growth and development of a high performing global change management team.

You need extensive proven experience of large scale Change Management, with expert communication skills and the ability to build trust-based relationships within the team and among stakeholders, including C-Suite, Business and Functional stakeholders, Chief Product Owners / Technology Leads & end users.

Responsibilities by Area

• Business
  • Develop and implement change management strategies aligned with the bank's overall objectives.
  • Collaborate with senior management to define and prioritize change initiatives.
  • Ensure change initiatives align with the bank's strategic goals and demonstrate post-delivery value.
• People & Talent
  • Lead and manage a team of Change Management professionals, providing guidance and support.
  • Develop and deliver comprehensive training programs to equip employees with the necessary skills to adapt to change.
  • Foster a culture of change readiness and continuous improvement.
  • Create and foster a diverse and inclusive team and culture, championing psychological safety.
  • Identify and address talent gaps to ensure the right resources support the programme's success.
  • Contribute to process training and skills-building initiatives, including coaching colleagues to support Agile Ways of Working.
  • Develop and implement robust risk management frameworks and processes to identify, assess, and mitigate programme risks, including owning and refining the Client Coverage Change Risk Management process and framework.
  • Monitor and track risks and issues with timely resolution and escalation as needed.
  • Collaborate with Process Owners, Operational Risk and other 2nd Line teams to ensure active risk management and regulatory compliance.
  • Address risk and control weaknesses promptly and escalate through the relevant governance forums.
  • Ensure accurate and timely reporting into governance forums (eg. QPR, PgSC) in line with bank policies & standards.
  • Develop and implement risk management strategies to minimise negative impacts on operations.
• Governance
  • Establish efficient governance structures and processes in line with Enterprise Change Management standards.
  • Adhere to established policies, procedures, and standards.
  • Provide regular reports and updates to senior management on progress and outcomes.
• Regulatory & Business Conduct
  • Ensure the Programme adheres to relevant regulatory requirements and industry best practices.
  • Stay updated on regulatory requirements and industry standards.
  • Ensure compliance with all applicable laws and ethical standards and promote ethical conduct across the organisation.
  • Collaborate with compliance and legal teams to ensure compliance with applicable laws and regulations.
  • Demonstrate exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding high standards of ethics across Standard Chartered Bank.
• Key Stakeholders
  • CIB MT/COO/CIO’s
  • Coverage Management Team / Business Heads
  • Coverage COO/ CIO Management Team
  • Finance, Risk, Compliance, Audit & HR colleagues
  • Group Transformation Office
  • TTO Management Team
  • Function Heads
  • Product Teams
  • Delivery Teams across CCIB
  • Group Process owners

Our Ideal Candidate

• 10+ years’ experience in leading change management within banking/financial services or management consultancy
• Strong Financial Services experience, ideally within wholesale banking
• Strong knowledge of business impact analysis methodologies and tools
• Excellent leadership and people management skills
• Proven ability to develop and deliver effective training programs
• Sound understanding of risk management principles and practices
• Familiarity with regulatory requirements and industry standards
• Exceptional communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Bachelor's degree in Business Administration, Finance, or a related field

Role Specific Technical Competencies

• Data Science
• Tactical, Strategic
• Change Management
• Data Analytics
• Consulting
• Communications / Presentation Skills
• Analytical Thinking

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing – be assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle – continuously strive to improve and innovate, keep things simple and learn from both successes and failures
• Are better together – be inclusive, support collaboration, and build for the long term

What we offer

In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your wellbeing.

• Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity leave (20 weeks), sabbatical (12 months max) and volunteering leave (3 days), plus global holiday standards totaling at least 30 days.
• Flexible working options based on location with flexible patterns.
• Wellbeing support through Unmind, resilience courses, Employee Assistance Programme, and related resources.
• Continuous learning culture with opportunities to reskill and upskill via various learning formats.
• Being part of an inclusive and values-driven organisation that celebrates diversity and fosters respect.

Recruitment Assessments

Some roles use assessments to help determine fit for the role. If invited to take an assessment, this indicates progression to an important stage of the recruitment process.

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