Senior Technical Support Engineer
5 days ago
Responsibilities Lead the technical support team in diagnosing and resolving advanced and escalated issues related to our products and services, ensuring timely and effective solutions. Provide in-depth technical guidance to overseas service engineers and customers, and offer solutions that meet their business goals. Collaborate with cross‑functional teams, including product development and production teams, to facilitate product enhancements based on customer feedback and service experiences. Develop and maintain comprehensive technical documentation, including troubleshooting guides, FAQs, and best practices. Train and guide junior technical service engineers and overseas service engineers, expanding product knowledge and improving problem‑solving skills. Utilize data analytics to identify trends in service requests and proactively address potential issues before they arise. Monitor escalated issues, manage closed‑loop rate and resolution time of overseas escalated issues, identify risk items promptly, and develop solutions. Required and Preferred Qualifications 5+ years of technical service or support experience in the solar or energy storage industry. Strong problem‑solving skills, with a proven ability to diagnose and resolve complex technical issues remotely and on‑site efficiently. Possess Chinese and English language skills, excellent communication skills, and the ability to convey technical concepts to non‑technical stakeholders. Experience with service tools such as Freshdesk, CRM, or similar. Preferred Experience in product development. Familiarity with power electronics and electrical knowledge, having worked as a FAE in the solar energy storage industry. Previous experience in leadership or mentoring roles. Technical Skills and Relevant Technologies Deep expertise in power electronics and electrical troubleshooting of hardware and software systems. Proficiency with remote monitoring and diagnostic tools. Proficient with hands‑on diagnostic tools such as multimeter, oscilloscope, host computer, or similar tools. Soft Skills and Cultural Fit Strong interpersonal skills with the ability to build relationships with clients and stakeholders. A proactive and analytical approach to problem‑solving, focused on delivering high‑quality results. Ability to thrive in a fast‑paced environment, adapting to changing priorities and challenges. Commitment to continual professional development and knowledge sharing within the team. #J-18808-Ljbffr
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Technical Support Engineer
2 weeks ago
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Senior Technical Support Engineer
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Singapur, Singapore ASMPT SMT Solutions Full timeOverview As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company’s equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service...
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Senior Technical Support Engineer
2 weeks ago
Singapur, Singapore ASMPT Full timeRole: As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company’s equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service teams...
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Technical Support Engineer, Senior Team
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