Technical Support Engineer, Senior Team
3 weeks ago
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. What you’ll do Ready to join the fast-paced world of navigating the shifting landscape of regulations for cryptocurrency and DeFi? We’re looking for an experienced Frontline Support Engineer to join a newly formed APAC Support team. As a Technical Support Engineer, you will deal with the most challenging and complex problems in the Defi and Web 3.0 space. You will support Fireblocks's continued hyper-growth and work closely with many teams, including Site Reliability, DevOps, Product and Engineering. Our Frontline Support Team operates on a 24/7 basis 365 days out of the year, including all major holidays which are paid overtime. APAC Frontline engineer will cover 5 days weekly, might include one day over the weekend and the Shift could start at 6:30am no night shifts . Responsibilities Owning problems through to resolution using all available resources at your disposal Provide real-time support using Slack and remote troubleshooting during APAC timezone Deliver best-in-class technical support for Fireblocks's SaaS platform Escalate technical issues to the Senior Support Team as required Collaborate with the Senior Support team during outage situations and participate in war room calls Adoption and adherence to business processes and policies Since the Frontline Support team is our first line of defence, The expectation is to handle customer queries and escalations professionally with meticulous case management and documentation. At least 1-2 years experience as a Technical Support Engineer (or a similar role) Ability to work under high pressure and troubleshoot with effective time management Work ethics/ability to work unorthodox hours in case needed API implementation and debugging Excellent communication skills, both oral and written Excellent troubleshooting and analytical skills Preferred Qualifications BS/BA degree in Computer Science or equivalent field Prior experience supporting SaaS-based products or relevant experience in financial services, technology, and/or technical support Understanding of cryptographic algorithms utilized by public blockchain networks (e.g., elliptic curve, symmetric and public key cryptography, hashing, and other cryptography-related topics) Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believeour workforce should be as diverse as our clients, and this is why weembrace diversity and inclusion in all its forms. #J-18808-Ljbffr
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Technical Support Engineer, Senior Team
2 weeks ago
Singapur, Singapore Fireblocks Full timeJoin to apply for the Technical Support Engineer, Senior Team role at Fireblocks . The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it is trusted...
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Technical Support Engineer, Senior Team
3 weeks ago
Singapur, Singapore Fireblocks Full timeTechnical Support Engineer – Senior Team Location: Singapore Fireblocks is transforming the way businesses interact with digital assets. As adoption of blockchain technology accelerates across industries, our platform and secure network have become essential infrastructure for banks, financial institutions, and Web3 innovators. Clients such as BNY Mellon,...
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Technical Support Engineer, Senior Team
1 week ago
Singapur, Singapore P2P Full timeThe world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and...
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Technical Support Engineer
2 weeks ago
Singapur, Singapore Sheng Siong Group Full timeTechnical Support Engineer / Senior Technical Support Engineer Provide technical support to end-users, resolving hardware and software issues efficiently. Prepare technical report on support issues, including feedback, analysis, and recommendations for improvement. Maintain, troubleshoot, and support IT equipment such as laptops, desktops, printers, network...
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Senior Technical Support Engineer
1 week ago
Singapur, Singapore ASMPT SMT Solutions Full timeOverview As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company’s equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service...
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Senior Technical Support Engineer
2 weeks ago
Singapur, Singapore ASMPT Full timeRole: As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company’s equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service teams...
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Technical Support Engineer
3 weeks ago
Singapur, Singapore PLAUD.AI Full timeJoin to apply for the Technical Support Engineer role at PLAUD.AI 1 week ago Be among the first 25 applicants Join to apply for the Technical Support Engineer role at PLAUD.AI About Plaud AiPLAUD AI is a pioneering AI-native hardware and software company that turns meetings and conversations into actionable insights with AI devices like PLAUD NOTE and PLAUD...
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Technical Support Engineer
1 week ago
Singapur, Singapore Plaud Full timeJoin to apply for the Technical Support Engineer role at Plaud PLAUD AI is a pioneering AI-native hardware and software company that turns meetings and conversations into actionable insights with AI devices like PLAUD NOTE and PLAUD NotePin. By recording, transcribing, and summarizing real-life conversations, our solutions boost productivity and save time....
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Technical Support Engineer
1 week ago
Singapur, Singapore Toku Full timeOverview Technical Support Engineer at Toku . We are seeking a highly motivated and technically proficient individual to join our company as a Technical Support Engineer. As a vital member of our team, you will be responsible for promptly addressing customer issues and providing support while playing a key role in developing and optimizing customer support...
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Technical Support Engineer
3 weeks ago
Singapur, Singapore Paradigm Full timeJoin to apply for the Technical Support Engineer role at Paradigm . About Paradex Paradex isn’t just another decentralized exchange—it’s a Super App. We’ve combined three powerful financial primitives: Exchange, Asset Management, and Borrow/Lend Markets, all seamlessly composable and accessible through one unified account that uses your entire...
