Senior Technical Support Engineer

5 days ago

Singapur, Singapore ASMPT SMT Solutions Full time
Overview

As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company’s equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service teams and/or customers.

Responsibilities
  • Perform machine installation, commissioning, and production monitoring
  • Act as 2nd level regional support for internal and external customers in Rest of Asia, addressing all aspects of service activities
  • Respond to customer and regional service calls; attend to problems at customer sites when required
  • Deliver on-site product training (hardware/software) to customers and internal teams, including Field Service Engineers, as a designated technical product champion for ASMPT
  • Lead or contribute to global training projects by formulating course content and materials; standardize training scope and deliver professionally
  • Develop and conduct refresher training for trainers and Field Service Engineers
  • Drive continuous improvement by developing new ideas and technologies for product training delivery that add value to our customers
  • Participate in other technical-related activities specific to our SMT Solutions offerings
Requirements
  • Diploma or Degree in Electrical, Electronics, or Mechatronics Engineering
  • Basic project management knowledge is an advantage
  • Minimum 5 years of experience in SMT and Advanced Packaging Process and Applications in manufacturing and production environments is preferred
  • Familiarity with Fuji and Panasonic equipment is a plus
  • Experience in leading a team is a plus
  • Strong analytical and problem-solving skills, with a focus on results and quality
  • Ability to work independently with a high level of initiative and willingness to learn
  • Willingness to travel on short notice
  • Excellent teamwork and interpersonal skills; ability to collaborate in a multicultural environment with stakeholders at all levels globally
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Industries
  • Machinery Manufacturing, Semiconductor Manufacturing, and Appliances, Electrical, and Electronics Manufacturing
#J-18808-Ljbffr

  • Technical Officer

    5 days ago

    Singapur, Singapore Institute of Technical Education Full time

    Overview Join to apply for the Technical Officer - School of Engineering (ITE College West) role at Institute of Technical Education . What the role is As a support staff, your role is to support policies and schemes in specific functional areas. What you will be working on You will be responsible for assisting the Lecturers in the conduct of practical...

  • Technical Support Engineer

    4 days ago

    Singapur, Singapore Ireckonu - Hotel Middleware & CDP+ Full time

    Overview Join to apply for the Technical Support Engineer role at Ireckonu - Hotel Middleware & CDP+ . Get AI-powered advice on this job and more exclusive features. Role Summary As a Technical Support Engineer at iReckonu, you will be the first line of defense in ensuring the smooth operation of our Azure Cloud infrastructure and integrated systems....

  • Principal Technical Support Engineer

    4 days ago

    Singapur, Singapore Aspen Technology Full time

    4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Your time will be divided between solving customers technical problems with our Engineering software and delivering quality training on our Engineering product courses. In addition, your role will also involve engaging with our Sales teams in pre-sales...

  • Technical Support Engineer

    4 days ago

    Singapur, Singapore Toku Full time

    Overview Technical Support Engineer at Toku . We are seeking a highly motivated and technically proficient individual to join our company as a Technical Support Engineer. As a vital member of our team, you will be responsible for promptly addressing customer issues and providing support while playing a key role in developing and optimizing customer support...

  • Senior Technical Support Engineer

    5 days ago

    Singapur, Singapore Binance Full time

    Senior Technical Support Engineer (API Trading) Crypto Jobs Job Description Job Title: Senior Technical Support Engineer (API Trading) Location: Singapore (Remote; flexible across LATAM/EU/MENA/APAC regions) About Binance Binance is the world’s largest cryptocurrency exchange and a leader in the blockchain ecosystem, serving over 250 million users ...

  • Technical Support Engineer

    4 days ago

    Singapur, Singapore Paradigm Full time

    Join to apply for the Technical Support Engineer role at Paradigm Paradex isn’t just another decentralized exchange—it’s a Super App. We’ve combined three powerful financial primitives: Exchange, Asset Management, and Borrow/Lend Markets, all seamlessly composable and accessible through one unified account that uses your entire portfolio as...

  • Technical Support Engineer

    4 days ago

    Singapur, Singapore Paradigm Full time

    Overview Technical Support Engineer role at Paradigm. Paradex isn’t just another decentralized exchange—it’s a Super App. We’ve combined three powerful financial primitives: Exchange, Asset Management, and Borrow/Lend Markets, all seamlessly composable and accessible through one unified account that uses your entire portfolio as collateral, including...

  • Technical Support Engineer

    5 days ago

    Singapur, Singapore Adyen Full time

    This is AdyenAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. This is AdyenAdyen provides payments, data, and financial products in a single solution for customers like...

  • Technical Support Engineer

    2 days ago

    Singapur, Singapore Toku Pte Ltd Full time

    Overview We are seeking a highly motivated and technically proficient individual to join our company as a Technical Support Engineer. As a vital member of our team, you will be responsible for promptly addressing customer issues and providing support while playing a key role in developing and optimizing customer support processes. The ideal candidate is a...

  • Technical Support Engineer

    4 days ago

    Singapur, Singapore Solace Full time

    Join to apply for the Technical Support Engineer role at Solace Solace helps companies connect and integrate all of their assets through the power of event-driven architecture. Our technology makes it easy to unlock data silos and capture events occurring across large enterprises; stream information about those events everywhere it needs to be in...