Technical Support Engineer, Senior Team
2 weeks ago
Join to apply for the Technical Support Engineer, Senior Team role at Fireblocks . The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it is trusted by some of the largest financial institutions, banks, globally‑recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. Location: Singapore We are seeking an experienced and customer‑focused Technical Support Engineer – Senior Team to work on our most complex and high‑priority cases. Senior Team members specialize in handling escalations from the Frontline Support Team, resolving technically challenging issues, and collaborating across departments to deliver the highest standard of service to our customers. Key Responsibilities Investigate and resolve complex technical issues escalated from the Frontline Support Team. Collaborate with Engineering, Product, DevOps, and Site Reliability teams to troubleshoot and resolve advanced cases efficiently. Provide real‑time assistance via Slack, Google Meet, and ticketing systems for urgent or technically demanding matters. Participate in critical incident response, including emergency troubleshooting sessions and post‑incident reviews to identify improvements. Maintain thorough case documentation, including root cause analysis, resolution steps, and preventive recommendations. Contribute to internal knowledge base articles, troubleshooting guides, and support tooling improvements. Mentor Frontline Support Engineers to strengthen overall team troubleshooting skills and technical depth. Minimum Qualifications 2–4 years of experience in Technical Support, Customer Success Engineering, or a similar technical troubleshooting role. Proven expertise in debugging APIs, system integrations, and cloud environments. Hands‑on experience with tools such as Coralogix, DataDog, OpenSearch, and database query tools. Familiarity with scripting languages (e.g., Python, JavaScript, Bash) and SQL. Strong communication skills, with the ability to clearly explain complex technical concepts to both technical and non‑technical audiences. Ability to manage multiple complex cases simultaneously while maintaining exceptional attention to detail. Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience. Role requires work hours aligned with APAC time zone. Preferred Qualifications Experience supporting digital asset platforms, blockchain technologies, or cryptographic systems. Understanding of key blockchain concepts, such as public key cryptography, smart contracts, and consensus protocols. Experience in enterprise environments, especially in regulated industries such as financial services or compliance. About Fireblocks Fireblocks’ mission is to enable every business to easily and securely access digital assets and cryptocurrencies. Our platform supports thousands of organizations around the globe—and we believe our workforce should be as diverse and dynamic as the clients we serve. We are committed to building a culture that values innovation, integrity, and inclusivity. Please review our Candidate Privacy Policy. #J-18808-Ljbffr
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Technical Support Engineer, Senior Team
3 weeks ago
Singapur, Singapore Fireblocks Full timeTechnical Support Engineer – Senior Team Location: Singapore Fireblocks is transforming the way businesses interact with digital assets. As adoption of blockchain technology accelerates across industries, our platform and secure network have become essential infrastructure for banks, financial institutions, and Web3 innovators. Clients such as BNY Mellon,...
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Technical Support Engineer, Senior Team
1 week ago
Singapur, Singapore P2P Full timeThe world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and...
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Technical Support Engineer, Senior Team
3 weeks ago
Singapur, Singapore Fireblocks Full timeThe world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and...
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Technical Support Engineer
2 weeks ago
Singapur, Singapore Sheng Siong Group Full timeTechnical Support Engineer / Senior Technical Support Engineer Provide technical support to end-users, resolving hardware and software issues efficiently. Prepare technical report on support issues, including feedback, analysis, and recommendations for improvement. Maintain, troubleshoot, and support IT equipment such as laptops, desktops, printers, network...
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Senior Technical Support Engineer
1 week ago
Singapur, Singapore ASMPT SMT Solutions Full timeOverview As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company’s equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service...
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Senior Technical Support Engineer
2 weeks ago
Singapur, Singapore ASMPT Full timeRole: As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company’s equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service teams...
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Technical Support Engineer
3 weeks ago
Singapur, Singapore PLAUD.AI Full timeJoin to apply for the Technical Support Engineer role at PLAUD.AI 1 week ago Be among the first 25 applicants Join to apply for the Technical Support Engineer role at PLAUD.AI About Plaud AiPLAUD AI is a pioneering AI-native hardware and software company that turns meetings and conversations into actionable insights with AI devices like PLAUD NOTE and PLAUD...
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Technical Support Engineer
1 week ago
Singapur, Singapore Plaud Full timeJoin to apply for the Technical Support Engineer role at Plaud PLAUD AI is a pioneering AI-native hardware and software company that turns meetings and conversations into actionable insights with AI devices like PLAUD NOTE and PLAUD NotePin. By recording, transcribing, and summarizing real-life conversations, our solutions boost productivity and save time....
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Technical Support Engineer
1 week ago
Singapur, Singapore Toku Full timeOverview Technical Support Engineer at Toku . We are seeking a highly motivated and technically proficient individual to join our company as a Technical Support Engineer. As a vital member of our team, you will be responsible for promptly addressing customer issues and providing support while playing a key role in developing and optimizing customer support...
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Technical Support Engineer
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Singapur, Singapore Paradigm Full timeJoin to apply for the Technical Support Engineer role at Paradigm . About Paradex Paradex isn’t just another decentralized exchange—it’s a Super App. We’ve combined three powerful financial primitives: Exchange, Asset Management, and Borrow/Lend Markets, all seamlessly composable and accessible through one unified account that uses your entire...
