Technical Support Engineer
7 days ago
Join to apply for the Technical Support Engineer role at Plaud PLAUD AI is a pioneering AI-native hardware and software company that turns meetings and conversations into actionable insights with AI devices like PLAUD NOTE and PLAUD NotePin. By recording, transcribing, and summarizing real-life conversations, our solutions boost productivity and save time. Designed for precision and flexibility, whether in meetings or on the go, our products empower you to focus on creative, high-value work while AI handles the details. We are a growing global team of hardware and software experts seeking advanced AI innovations that integrate with real-life user scenarios. Our newly established headquarters in San Francisco will collaborate with our teams in Shenzhen, Beijing, and Tokyo to extend AI benefits to users globally. Visit to learn more. Why Join Us Join a skyrocketing team where your impact drives success and your career reaches new heights, along with what we have achieved, as shared below. Global Leadership: Positioned uniquely to lead the future of work by leveraging innovative AI-driven devices and solutions. Founded in December 2021: Bootstrapped, profitable, and experiencing explosive growth. 10x Revenue Growth: Achieved 10x revenue growth for two consecutive years, reaching a $100 million run rate, with expectations for even greater expansion in 2025. Proven Product-Market Fit: Over 400,000 devices shipped globally since November 2023, with users engaging for an average of 30 hours per month to enhance productivity. New Initiatives: Expanding from consumer-focused products to industry-specific solutions and enterprise-level services. Loved by Professionals: Our products are trusted by professionals in sectors such as healthcare and sales, where conversations drive success. About The Role We're looking for a Senior Technical Support Engineer who can handle escalated hardware/software issues, conduct QA reviews, and guide the Tier 1 outsourced team on technical problem-solving. Candidates with previous team mentoring or leadership experience are preferred. What You Will Do Troubleshoot escalated issues including hardware faults, account errors, and AI feature malfunctions. Liaise with product and R&D teams for issue resolution and feedback. Participate in technical QA audits and identify improvement opportunities. Guide outsourced Tier 1 technical team (Philippines) on standard tech cases. Support FAQ, knowledge base, and tool updates for self-help. What You Will Bring 1-5 years in technical/customer support in SaaS or hardware-related industries. Ability to independently diagnose product-related issues. CRM and ticketing system experience (Zendesk preferred). Prior mentoring or team support experience preferred. Bonus: Fluency in Chinese. Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Technology, Information and Media #J-18808-Ljbffr
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Singapur, Singapore Ph Hydraulics Full timeWe are looking for a highly skilled and motivated Technical Support Engineer to join our team in the Offshore & Hydraulics Industry . The successful candidate will provide technical expertise and support to our clients and sales teams, ensuring that our clients receive tailored solutions for their offshore and hydraulic needs. This role involves providing...
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Technical Support Engineer
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Singapur, Singapore Sheng Siong Group Full timeTechnical Support Engineer / Senior Technical Support Engineer Provide technical support to end-users, resolving hardware and software issues efficiently. Prepare technical report on support issues, including feedback, analysis, and recommendations for improvement. Maintain, troubleshoot, and support IT equipment such as laptops, desktops, printers, network...
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Singapur, Singapore NOV Full timeTechnical Support Engineer – NOV Join NOV as a Technical Support Engineer to provide on‑site support for oil and gas equipment. Responsibilities Investigate and resolve field failure issues at shipyard and customer sites. Co‑ordinate manpower and resources to address urgent and major product quality or installation problems. Prepare training materials,...
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Technical Support Engineer
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Singapur, Singapore PLAUD.AI Full timeJoin to apply for the Technical Support Engineer role at PLAUD.AI 1 week ago Be among the first 25 applicants Join to apply for the Technical Support Engineer role at PLAUD.AI About Plaud AiPLAUD AI is a pioneering AI-native hardware and software company that turns meetings and conversations into actionable insights with AI devices like PLAUD NOTE and PLAUD...
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Singapur, Singapore Paradigm Full timeJoin to apply for the Technical Support Engineer role at Paradigm . About Paradex Paradex isn’t just another decentralized exchange—it’s a Super App. We’ve combined three powerful financial primitives: Exchange, Asset Management, and Borrow/Lend Markets, all seamlessly composable and accessible through one unified account that uses your entire...
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Singapur, Singapore Toku Full timeOverview Technical Support Engineer at Toku . We are seeking a highly motivated and technically proficient individual to join our company as a Technical Support Engineer. As a vital member of our team, you will be responsible for promptly addressing customer issues and providing support while playing a key role in developing and optimizing customer support...
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Technical Support Engineer
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Singapur, Singapore Brady Full timeAssist in selling standard or customized technical solutions Provide online, remote, or on-site demonstrations or testing of the supported solutions and installation/training Collaborate with sales representatives to participate in organizing sales activities to achieve established revenue and profit targets (exhibitions, roadshows, phone and on-site...
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Technical Support Engineer
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Singapur, Singapore Novexx Pte Ltd Full timeJob scope: Supporting project team and creating project budget and schedules internally Follow up status according to action plans Making sure engineering designs & production meet requirements Creating progress reports and attending meetings Complying quality, safety, and relevant regulations Requirements: Experience in Electrical, mechanical, & electronic...
