Platform Lead/ Program Director

Overview

Platform Lead/ Program Director (Payments) at OCBC.

OCBC is Singapore’s longest established bank, dedicated to enabling individuals and businesses to achieve their aspirations since 1932. We are on a journey of transformation, leveraging technology and creativity to become a future-ready learning organisation and to be Asia’s leading financial services partner for a sustainable future. Build the bank of the future, innovate the way we deliver financial services, and contribute to a vibrant, future-ready career.

• Change: Plan, Organize and Manage Delivery across the Group
• Take leadership to work with Business to define the prioritized book of work based on the business technology roadmap.
• Overall responsible for the delivery of business and technology capabilities aligned with the business strategies and technology roadmap and BAU operations for the Platform.
• Manage and drive project activities across multiple departments, establishing roadmaps, project plans, resources, budgets, schedules and task assignments.
• Ensure work deliverables comply with Bank policies and regulatory requirements.
• Provide regular updates to project sponsor and steering committee.
• Plan and oversee documentation for each project phase through production deployment.
• Collaborate with Architecture and Engineering to define and govern architecture and design patterns to drive reusability, scalability and maintainability of the platform across the Region.
• Ensure optimal customer and employee experience by collaborating with Product Owners and across the GCOO group.
• Address and resolve issues raised by teams to ensure timely delivery.
• Drive continuous improvement to improve delivery quality and productivity of the teams.
• Manage stakeholders and communication; oversee internal teams and vendor relationships supporting the Platform.

• Run: Oversee and ensure continuous availability and health of Production systems
• Overall accountable for the health of the platform in Production, including availability per service levels.
• Manage incidents with appropriate structures and processes to ensure timely resolution; collaborate with relevant teams in service restoration for incidents from downstream systems, infrastructure, or networks.
• Proactively implement monitoring and preventive measures to detect and prevent incidents.
• Address risks related to the platform (vulnerabilities, capacity, obsolescence).
• Plan, forecast and manage the Platform’s operating budget within the annual Operating Plan.
• Drive root cause analysis and share learnings with both the Change and Run teams.

• Risk Management
• Overall responsible for comprehensive risk management for the Platform covering project execution and BAU operations.
• Accountable for compliance with Technology Architecture framework, Information Security Policy and Guidelines.
• Ensure compliance with regulatory and Bank policies in day-to-day Platform management.

• Financial Management
• Overall responsible for management of technology investment budgets, including external vendors and internal resources for Platform projects.
• Drive cost efficiency and resource optimization for BAU operations.

• People Management
• Manage resource skillsets and hiring to meet demand within the annual budget.
• Grow talent across Singapore, Malaysia, Hong Kong and China; oversee succession and development plans.
• Responsible for the Platform’s employee engagement results.

• Able to work independently with minimum supervision
• Strategic thinker with attention to detail; strong analytical and problem-solving capability
• Ownership mindset, entrepreneurial spirit, results-oriented
• Ability to think outside the box
• 12+ years experience as a Product Owner/ Project Manager in large-scale BPM programs
• Thought leadership in conceptualizing ideas and translating them into tangible outcomes
• People leadership to manage a team and influence stakeholders in digital transformation
• Experience in core enterprise payment systems development and operations workflows
• Experience with cross-border payments – SWIFT
• RTGS payments; Intra-Group payments across countries; Single and Bulk payments

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. We provide support, services, solutions, and career paths that meet individual needs and desires. We are on a journey of transformation, leveraging technology and creativity to be a future-ready learning organisation with the strategic aim to be Asia’s leading financial services partner for a sustainable future.

Competitive base salary, holistic and flexible benefits, community initiatives, and industry-leading learning and professional development opportunities. We are committed to equal opportunity and fair employment. Your wellbeing, growth and aspirations are valued as much as the needs of our customers.

• Director

• Full-time

• Information Technology

• Banking

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