Platform Lead/ Program Director

Overview

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. We provide support, services, solutions, and career paths that meet individual needs and desires. We are on a journey of transformation, leveraging technology and creativity to become a future-ready learning organisation, aiming to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future, innovate the way we deliver financial services, work in friendly, supportive teams, and enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Change: Plan, Organize and Manage Delivery across the Group

1. Take leadership to work in collaboration with Business to define the prioritized book of work based on the business technology roadmap.
2. Overall responsible for the delivery of business and technology capabilities aligned with the business strategies and technology roadmap and business-as-usual operations for the Platform.
3. Manage and drive project activities across multiple departments including: Establish roadmaps, project plans, resources, budget, schedule and assign tasks; Ensure that work deliverables are in compliance with Bank policies and regulatory requirements; Provide regular updates to project sponsor and steering committee; Plan and oversee preparation of documentation of each project phase till production deployment.
4. Work closely with Architecture and Engineering to define and govern appropriate architecture and design patterns to drive reusability, scalability and maintainability of the platform across the Region.
5. Ensure optimal customer and employee experience are delivered for the platform by collaborating closely with Product Owners and across GCOO group.
6. Address and resolve issues raised by teams to ensure timely delivery.
7. Drive continuous improvement to improve delivery quality and productivity of the teams.
8. Manage stakeholders and communication.
9. Oversee internal teams and relationship with vendors supporting the Platform.

Run: Oversee and ensure continuous availability and health of Production systems

1. Overall accountable for the health of the platform in Production, including availability of platform in accordance to agreed service levels; management of incidents with appropriate structure and process for timely resolution; proactive monitoring and preventive measures; and addressing risks such as vulnerabilities and capacity.
2. Plan, forecast and manage the Platform's operating budget within the annual Operating Plan.
3. As the role cuts across Change and Run, drive root cause analysis and proactively bring learnings back to both the change and run teams.

Risk Management

1. Overall responsible for comprehensive risk management for the Platform covering project execution and BAU operations.
2. Accountable for compliance with Technology Architecture framework, Information Security Policy and Guidelines.
3. Accountable for compliance with regulatory and Bank policies in the day-to-day management of the Platform.

Financial Management

1. Overall responsible for management of technology investment budget, including external vendor and internal resources allocation for projects within the Platform.
2. Overall responsible for management and driving cost efficiency and resource optimization across the Platform for BAU day-to-day operations.

People Management

1. Overall responsible for management of resource skillsets and hiring to meet demand in accordance with the annual budget.
2. Grow talent across Singapore, Malaysia, Hong Kong and China, and be responsible for succession and development plans for staff.
3. Responsible for the Platform's employee engagement results.

1. Able to work independently with minimum supervision
2. Ability to adapt, strong team player, self-driven and results-oriented with strong analytical and problem-solving capability
3. Strong sense of ownership and entrepreneurship spirit to get things done, result oriented and driven to succeed
4. Able to think out of the box
5. Relevant experience of more than 12 years as a Product Owner/ Project Manager in large-scale BPM programs
6. Thought leadership in conceptualizing ideas and translating them into tangible outcomes and benefits
7. People leadership to manage a team and influence stakeholders on the digital transformation journey
8. Experience in product development of core enterprise payment systems and supporting operations workflow

• Cross-border payments - SWIFT
• RTGS payments
• Intra-Group payments across countries
• Single and Bulk payments

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. We provide support, services, solutions, and career paths that meet individual needs and desires.

Today, we are on a journey of transformation, leveraging technology and creativity to become a future-ready learning organisation. Our strategic ambition is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future, innovate the way we deliver financial services, work in friendly, supportive teams, build lasting value in your community, help people grow their assets, business, and investments, and enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.