Platform Lead/ Program Director

WHO WE ARE:

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. By taking the time to truly understand people, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation, leveraging technology and creativity to become a future-ready learning organisation. Our strategic ambition is consistently clear and bold: to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future, innovate the way we deliver financial services, work in friendly, supportive teams, and build lasting value in your community.

As a Project Delivery Manager at OCBC, you'll drive change and innovation in the banking industry, working on high-impact projects that transform the way we deliver financial services to our customers.

To succeed in this role, you'll need to be a strategic thinker with a keen eye for detail, working closely with stakeholders to understand their needs and develop project plans that meet their objectives.

Change: Plan, Organize and Manage Delivery across the Group

1. Takes leadership to work in collaboration with Business to define the prioritized book of work based on the business technology roadmap.
2. Overall responsible for the delivery of business and technology capabilities aligned with the business strategies and technology roadmap and business-as-usual operations for the Platform.
3. Manages and drives project activities across multiple departments, including establishing roadmaps, project plans, resources, budget, schedule, and assigning tasks.
4. Ensures that work deliverables are in compliance with Bank policies and regulatory requirements.
5. Provides regular updates to project sponsor and steering committee.
6. Plans and overseas preparation of documentation of each project phase till production deployment.
7. Works closely with Architecture and Engineering to define and govern appropriate architecture and design patterns to drive reusability, scalability, and maintainability of the platform.
8. Ensures optimal customer and employee experience are delivered for the platform by collaborating closely with Product Owners and across GCOO group.
9. Addresses and resolves issues raised by teams to ensure timely delivery.
10. Drives continuous improvement to improve delivery quality and productivity of the teams.
11. Manages stakeholders and communication.
12. Oversees internal teams and relationship with vendors supporting the Platform.

Run: Oversee and ensure continuous availability and health of Production systems

1. Overall accountable for the health of the platform in Production, including ensuring availability of platform in accordance to agreed service levels, management of incidents, and actively working with relevant teams in service restoration.
2. Plans, forecasts, and manages the Platform's operating budget within the annual Operating Plan.

Risk Management

1. Overall responsible for comprehensive risk management for the Platform covering project execution and BAU operations.
2. Accountable for compliance of Technology Architecture framework, Information Security Policy, and Guidelines.
3. Accountable for compliance with regulatory and Bank's policy in the day-to-day management of the Platform.

Financial Management

1. Overall responsible for management of technology investment budget, covering external vendor and internal resources allocation for the projects within the Platform.
2. Overall responsible for management and driving cost efficiency and resource optimization across the Platform for BAU day-to-day operations.

People Management

1. Overall responsible for management of resource skillsets and hiring to meet demand in accordance with the annual budget.
2. Grows talent across Singapore, Malaysia, Hong Kong, and China, and is responsible for succession and development plans for staff.
3. Responsible for the Platform's employee engagement results.

Able to work independently with minimum supervision, with strong analytical and problem-solving capability, and a strong sense of ownership and entrepreneurship spirit.

• Able to adapt, strong team player, self-driven, and results-oriented.
• Relevant experience of more than 12 years as a Product Owner/Project Manager in large-scale BPM programs.
• Thought leadership in conceptualizing ideas and translating them into tangible outcomes and benefits.
• People leadership to manage a team and influence stakeholders on the digital transformation journey.
• Experience in product development of core enterprise payment systems and supporting operations workflow.

What we offer:

Competitive base salary, a suite of holistic, flexible benefits to suit every lifestyle, community initiatives, industry-leading learning and professional development opportunities, equal opportunity, fair employment, and selection based on ability and fit with our culture and values.