Customer Relations Executive

4 days ago


Singapur, Singapore Marina Bay Sands Pte Ltd Full time

Summary of Job Responsibilities

Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).

Job Responsibilities

  • Provide excellent and delightful service to casino guests and assist them with their needs and requests.
  • Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
  • Conduct guided MBS Casino familiarization tours for guests.
  • Introduce programs (with the relevant terms and conditions) to potential Paiza players.
  • Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
  • Provide personalized service and establish close rapport with assigned patrons.
  • Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
  • Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.
  • Assist with execution of Special Events and Promotions.
  • Ensure compliance to the organization’s guidelines and regulations when carrying out work duties.
  • Perform all other adhoc duties as and when required.

JOB REQUIREMENTS

Education & Certification

  • Minimum 'N' levels, 'O' levels, 'A' levels or Diploma holders

Experience

  • Prior experience in a Hospitality or Customer Service role preferred.

Competencies

  • Customer-focused, excellent team player and possess good problem-solving skills.
  • Proficient in Microsoft Windows, Word and Excel.
  • Able to work on rotating shifts, public holidays and weekends.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

#J-18808-Ljbffr

  • Singapur, Singapore APBA TG HUMAN RESOURCE PTE. LTD. Full time

    We are representing our client in the Consumer and Lifestyle sector to expand their Marketing team to hire for an Ecommerce & CRM Executive. Key Responsibilities: Customer Engagement & Support Manage customer enquiries professionally across email and social platforms (e.g. Facebook, Instagram). Handle customer feedback, complaints, and order-related...


  • Singapur, Singapore Trust Bank Singapore Full time

    Join to apply for the Customer Relations Specialist role at Trust Bank Singapore Join to apply for the Customer Relations Specialist role at Trust Bank Singapore Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative...


  • Singapur, Singapore EPM Scientific Full time

    Overview Associate Vice President (APAC) at EPM Scientific Our client is a fast growing healthtech company focused on delivering innovative solutions to hospitals, home care providers and healthcare stakeholders. They are currently looking for a Director of Customer Success and Relations to manage strategic relationships with internal and external...


  • Singapur, Singapore Trust Bank Full time

    Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank and be able to work on and solve many...


  • Singapur, Singapore EXECUTIVE SHIP MANAGEMENT PTE LTD Full time

    Job Description & Requirements Executive Ship Management (ESM) is a premier ship management company preferred by the industry leaders for our superior professional expertise and bespoke services to discerning shipowner.What we offer In order to keep pace with its growth and expansion, Executive Ship Management Pte Ltd is looking for highly motivated and...


  • Singapur, Singapore 1855 F&B PTE. LTD. Full time

    As the Guest Relations Manager, you shall willingly and diligently carry out the duties assigned to you from time to time, including but not limited to the following: Handle phone calls and inquiries relating to reservations. Greet and coordinate the seating of guests. Recognize the regular guests and highlight to the Executive Chef / Restaurant Manager...


  • Singapur, Singapore Apple Inc. Full time

    Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple,...


  • Singapur, Singapore Redhill Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Redhill HR Manager @ Redhill | Bachelor of Communication As a dynamic, collaborative, and extremely talented group of storytellers spread across 20 countries worldwide, headquartered in Singapore, we are committed to creating the best for our clients, delivering...


  • Singapur, Singapore SimplyGo Pte Ltd Full time

    About the role SimplyGo Pte Ltd is looking for a customer-focused and service-oriented Customer Relations Officer to join our call centre team. In this full-time role, you will be the first point of contact for our commuters, handling a variety of queries via inbound calls, emails, and follow-up communications. Your ability to deliver timely and effective...


  • Singapur, Singapore STARTS SINGAPORE PTE. LTD. Full time

    About Starts Starts Singapore is a local property agency owned by Starts Corporation (Japan). We specialise in supporting Japanese companies expanding their businesses into Singapore and their expatriates for their housing needs. Job brief We are looking for a committed Sales Executive to grow our market share of Japanese clientele. You will identify new...