
Ecommerce & Customer Relations Executive
3 weeks ago
We are representing our client in the Consumer and Lifestyle sector to expand their Marketing team to hire for an Ecommerce & CRM Executive.
Key Responsibilities:
Customer Engagement & Support
- Manage customer enquiries professionally across email and social platforms (e.g. Facebook, Instagram).
- Handle customer feedback, complaints, and order-related questions.
- Keep clear records of all customer interactions.
Logistics & Fulfillment Coordination
- Work with overseas shipping partners to ensure timely delivery.
- Track orders and support issue resolution for delivery delays.
- Share logistics updates with the internal team.
E-commerce Operations
- Oversee daily tasks on the company’s online store, including order management, subscription tracking, and basic backend edits.
- Support customers with payment issues, address updates, and account requests.
- Coordinate across customer support, operations, and logistics teams.
- Maintain and update product pages, ensuring accurate content and listings.
Marketing & Admin Support
- Assist with marketing campaigns, product trials, and event prep.
- Coordinate internal tastings and compile feedback for monthly product curation.
Requirements:
- Diploma in Business, Communications, or Logistics (or relevant field).
- Prior experience in customer service, e-commerce, or fulfillment is preferred.
- Proficiency in reading/writing basic Japanese is preferred to liaise with Japanese stakeholders.
Interested candidates, please apply here.
EA Personnel (Koh Pei Wen)
EA Reg: R
APBA TG Human Resources Pte Ltd
EA License: 14C7275
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