E-commerce & Customer Relation Executive - KV

2 weeks ago

Singapur, Singapore PASONA SINGAPORE PTE. LTD. Full time

Overview

Position: E- Commerce & Customer Relation Executive (Job ID: 19853)

  • Tanjong Pagar
  • Hybrid work arrangement
  • Basic + AWS + VB
Job Description

Customer Relation Management

  • Respond to customer enquiries professionally and promptly via Zendesk and social media platforms (e.g., Instagram, Facebook).
  • Handle customer feedback, complaints, and product-related queries.
  • Maintain accurate records of customer interactions and feedback.

Logistics Coordination Support

  • Liaise with Japanese logistics partners to ensure timely deliveries.
  • Track shipments and assist in resolving delivery-related issues.
  • Provide updates and reports to the internal team as needed.

E-commerce Operations Support

  • Manage daily operations on our e-commerce platform (WooCommerce), including order processing, subscription tracking, and basic backend updates.
  • Provide customer support related to billing, address updates, and other subscription-related tasks.
  • Assist in cross-functional coordination between logistics, operations, and customer service.
  • Maintain and update e-commerce product listings, including creating new product pages, updating content, and ensuring all product information is accurate and up-to-date.

Marketing & Administrative Support

  • Assist in the coordination, and execution of marketing events, including material preparation, event registration, and logistical arrangements to ensure smooth operations.
  • Coordinate and support internal product tasting sessions, including preparation, scheduling, and compilation of feedback to aid in the selection of monthly featured snacks and products.
Job Requirements
  • Diploma in Business, Communications, Logistics, or a related field.
  • Prior experience in customer service, e-commerce operations, or logistics is preferred.
  • A problem-solver, organised, detail-oriented, and good at multitasking.
  • Comfortable using tools such as WooCommerce, Zendesk, and social media for customer interaction.
  • Strong communication skills and interpersonal skills to liaise with customers, internal teams, and external partners.
  • Basic reading and writing in Japanese is required to communicate with Japanese logistics partners.
  • Experience using Mandarin to communicate with Chinese-speaking clients is a plus.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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