User Support

2 weeks ago


Singapur, Singapore Bloomberg Full time

Overview

Join to apply for the User Support - On-site Technical Support (Bahasa speaker) - Singapore role at Bloomberg .

Our On-Site Support (BOS) teams provide 24/7 on-site technical solutions to Bloomberg’s internal and external customers. We support Bloomberg’s technology environment in more than 75 countries, helping customers access the information and tools they need in a dynamic, technology-focused setting.

Responsibilities
  • Flexibly support internal and external customer technical needs to resolution
  • Troubleshoot technical issues (desktop, network connectivity, etc.) both onsite and remotely
  • Deliver an extraordinary level of customer service under pressure, while maintaining focus on solving the issue
  • Accurately detail fixing steps and resolutions using our proprietary ticketing system
Qualifications
  • 5+ years IT support experience at a large enterprise, with demonstrated experience in PC hardware/software and networking (Windows OS, LAN/WAN, TCP/IP, routers, etc.)
  • Demonstrated experience coordinating technical projects or installations, including office moves, equipment roll-outs, or upgrade deployments
  • Business proficiency (written and verbal) in English and Bahasa Indonesia or Bahasa Melayu to manage clients (including clients in Indonesian and Malaysian markets)
  • Excellent interpersonal and customer-facing skills
  • Demonstrated continuous career growth within an organisation
  • Bachelor's degree or degree-equivalent qualifications
  • Willingness to travel to customer sites to provide onsite support as needed
  • Flexible coverage schedule to accommodate occasional evening, weekend work (time off in lieu)
Nice to Have
  • Programming knowledge
Why Bloomberg?

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

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