User Support
2 weeks ago
- Bloomberg is a global leader in business and financial information, news and insight, utilizing innovative technology to provide trusted data and bring transparency to the financial markets. Customers worldwide depend on Bloomberg for the information and tools essential for making critical investment decisions and staying connected within the financial community. To ensure a top-notch experience for over 20,000 employees across 176 global offices, Bloomberg offers spaces and systems fostering teamwork, productivity, and collaboration regardless of location.The Bloomberg On-Site Support (BOS) teams operate with urgency to deliver 24/7 technical solutions to internal and external customers in more than 75 countries. These highly skilled specialists provide support for Bloomberg hardware, software, and networking infrastructure to enable customers to navigate a dynamic, technology-driven environment seamlessly. The team's commitment to being a one-stop shop for on-site support ensures that all tasks are completed thoroughly before departure.As a Technical Account Manager, you play a crucial role in providing on-site support, leveraging your expertise within Bloomberg to collaborate with Enterprise Technology teams effectively. Your dedication to delivering customer-centric solutions, anticipating needs, and offering hands-on assistance while identifying opportunities for improvement sets you apart. In a fast-paced environment, your composed demeanor, sense of urgency, work ethic, commercial awareness, and focus on customer service make you invaluable to both internal and external stakeholders who rely on your support daily.Key Responsibilities:- Flexibly address internal and external customer technical needs until resolution- Troubleshoot technical issues on desktops, network connectivity, etc., both on-site and remotely- Deliver exceptional customer service under pressure, with a focus on issue resolution- Document troubleshooting steps and resolutions accurately using the proprietary ticketing systemRequirements:- Proven experience in helpdesk, desktop support, or technical support in an enterprise setting- Proficiency in PC software/hardware, networking devices, and Windows OS- Familiarity with networking technology (networking hardware, TCP/IP, LAN, and WAN)- Strong interpersonal and customer-facing skills- Excellent communication skills in English and Hindi- Willingness to travel to customer sites for on-site support as required- Flexible availability for occasional evening and weekend workPreferred Skills:- Experience in data center operations- Knowledge of programming languagesThis on-site role is based in Bloomberg's Mumbai office. If you resonate with our values and believe you are a good fit, we encourage you to apply. For more information on Bloomberg's culture and benefits, visit:
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- User Support - On-site Technical Support - Mumbai
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