Lead, Communications, Patients
2 weeks ago
Lead, Communications, Patients & Partnerships ( ) About is Singapore’s largest hospital-at-home program. We bring hospital-level acute care directly into patients’ homes through clinical expertise, technology enablement (remote monitoring, video consultations), and strong community partnerships. Our multidisciplinary teams deliver care that matches the safety and quality of hospital wards while keeping patients where they recover best, in the comfort of their homes. The Role We are seeking a Lead, Communications, Patients & Partnerships (Assistant Director level) to lead strategy and execution across three critical domains: Communications and Branding Patient Experience and Service Quality Community Partnerships Reporting directly to the Head of Division, you will manage a growing team, oversee annual budgets, and be accountable for measurable impact across brand, experience, and partnerships. What You’ll Do Communications and Branding Develop and execute an integrated communications strategy that puts on the map. Lead content creation for digital, social, media, and internal platforms, ensuring consistency and impact. Shape narratives for leadership speeches, events, and media engagement. Partner with NUHS Group Communications on media profiling, campaigns, and crisis communication planning. Patient Experience And Service Quality Design and oversee patient experience frameworks, dashboards, and campaigns. Serve as first point of contact for patient feedback, working with clinical teams to ensure timely and empathetic resolution. Embed service excellence into daily practice through training, engagement and recognition initiatives. Create stories, campaigns and platforms that highlight patient voices and outcomes. Community Partnerships Build and maintain strong partnerships with GPs, nursing homes, and community health providers. Design engagement platforms, forums, and events that strengthen collaboration and referral pathways. Represent externally, positioning the programme as a trusted partner in community care. Leadership and Management Lead, mentor and expand the Communications, Patients & Partnerships team. Join the leadership team and play a key role in shaping the future direction of the unit. Manage annual budgets for communications, service quality, and partnership initiatives. Establish KPIs to measure effectiveness of campaigns, patient experience, and community engagement. Cultivate a startup culture of creativity, agility, and accountability. Who You Are 10+ years of relevant experience in communications, branding, partnerships, or service quality, with at least 3 years in a leadership role. A strategic thinker who can also roll up your sleeves to deliver. Strong written, verbal, and interpersonal communication skills. Proven track record of driving engagement, building brands, and enhancing customer/patient experiences. Thrives in fast-moving, ambiguous environments; able to innovate and adapt. Healthcare experience is a plus, but not required: we welcome candidates from diverse industries such as hospitality, tech, FMCG, or non-profits. Passionate about making a tangible difference in how care is delivered and experienced. Why Join Us This isn’t just another leadership role. It’s a chance to be part of building the future of care in Singapore. At , you will work at the cutting edge of healthcare transformation, lead a dynamic team, and help shape how patients, families, and communities experience hospital care outside hospital walls. #J-18808-Ljbffr
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Lead, Communications, Patients
3 weeks ago
Singapur, Singapore National University Health System Full timeAbout is Singapore’s largest and hospital-at-home programme. We bring hospital-level acute care directly into patients’ homes through a blend of clinical expertise, technology enablers (such as remote monitoring and video consultations), and strong community partnerships. Our multidisciplinary teams deliver care that matches the safety and quality of...
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Patient Safety Quality Lead
1 week ago
Singapur, Singapore SingHealth Full timePatient Safety Quality Lead (PSQ), Institute for Patient Safety & Quality Passionate about patient safety and quality (PSQ)? Join us at the Institute for Patient Safety & Quality (IPSQ) where our team is dedicated to designing concepts and initiatives to enhance patient safety. Responsibilities Collaborate with domain experts, manage impactful projects,...
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Lead, Community
3 weeks ago
Singapur, Singapore Hello Tomorrow Asia Pacific Full timeJoin to apply for the Lead, Community & Communications role at Hello Tomorrow Asia Pacific Join to apply for the Lead, Community & Communications role at Hello Tomorrow Asia Pacific Get AI-powered advice on this job and more exclusive features. About The JobLead, Community & CommunicationsTHE POSITIONHello Tomorrow Asia Pacific seeks a dynamic, fun-loving...
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Singapur, Singapore Changi General Hospital Full timeOffice of Patient Experience, Patient Relations, Asst Manager/Sr Exec (Contract) Office of Patient Experience (Patient Relations Experience) You will form the relational bridge between patients and their families, and the medical, nursing and allied health staff thereby enhancing the hospital experience. You will understand and take action to mitigate some...
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Corporate Communications Lead
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Singapur, Singapore The Barton Partnership | B Corp™ Full timeOur client is a regional healthcare solutions provider with a deep commitment to advancing healthcare accessibility and excellence across Asia. Established for over a century, the company operates across multiple markets, partnering with global healthcare brands to deliver comprehensive commercial and digital services that connect products to patients...
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Executive, Patient Experience
5 days ago
Singapur, Singapore Singapore General Hospital Full timeThe Office of Patient Experience plays an important role in ensuring that our patients have a positive experience during their journey with us. We are seeking a self-driven individual with a passion to serve to join us. You will be part of the patient experience team to attend to patients’ feedback, which includes seeking inputs from stakeholders,...
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Patient Information Associate
2 weeks ago
Singapur, Singapore Khoo Teck Puat Hospital Full timeHandles customer enquiries or concerns. Uses company resources, call centre policies andprocedures to provide complete and accurate responses. Follow processes in accordance withorganizational standards to ensure correct handling accuracy and operational effectiveness. MAJOR DUTIES AND RESPONSIBILITIES (A) SPECIFIC Patient Relations Identify, handle and...
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Senior Manager, Patient Experience
5 days ago
Singapur, Singapore Singapore General Hospital Full timeJob Responsibilities You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers. Job Requirements Recognised Degree with at least 8 years...
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Patient Information Associate
2 days ago
Singapur, Singapore Khoo Teck Puat Hospital Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Handles customer enquiries or concerns. Uses company resources, call centre policies andprocedures to provide complete and accurate responses. Follow processes in accordance withorganizational standards to ensure correct handling accuracy and operational...
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Singapur, Singapore Singapore General Hospital Full timeJoin to apply for the Senior Patient Service Associate, Patient Financial Services role at Singapore General Hospital . 1 day ago Be among the first 25 applicants. Job Description You will provide accurate and timely processing of bills and charges, deposits, as well as financial counseling to all SGH patients. Job Requirements Diploma in any discipline...
