Senior Manager, Patient Experience
4 weeks ago
Job Responsibilities You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers. Job Requirements Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity Must have a proven track record in building a service culture Experience in developing, evaluating and conducting service training is essential Strong command of English language and a second language Proficient in writing and editing Adept in conflict resolution, data analytics and presentation Excellent planning and organisation skills Independent, resourceful and able to handle multiple projects Excellent interpersonal skills, skilful in managing multiple stakeholders #J-18808-Ljbffr
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Singapur, Singapore Changi General Hospital Full timeOffice of Patient Experience (Patient Relations Experience) Senior Executive/Assistant Manager / Senior Assistant Manager (Contract) You will form the relational bridge between patients and their families, and the medical, nursing and allied health staff thereby enhancing the hospital experience. You will understand and take action to mitigate some of the...
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Assistant Patient Experience Manager
4 weeks ago
Singapur, Singapore Singapore General Hospital Full timeAs an Assistant Patient Experience Manager, you will serve as the relational bridge between patients and their families, and the medical, nursing and allied health staff thereby enhancing the hospital experience. By pro-actively walking the floor and being physically present in-ward, and patient clinical areas. Your presence will serve as ready listening...
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Executive, Patient Experience
4 weeks ago
Singapur, Singapore Singapore General Hospital Full timeThe Office of Patient Experience plays an important role in ensuring that our patients have a positive experience during their journey with us. We are seeking a self-driven individual with a passion to serve to join us. You will be part of the patient experience team to attend to patients’ feedback, which includes seeking inputs from stakeholders,...
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Singapur, Singapore Singapore General Hospital Full timeJoin to apply for the Senior Patient Service Associate, Patient Financial Services role at Singapore General Hospital . 1 day ago Be among the first 25 applicants. Job Description You will provide accurate and timely processing of bills and charges, deposits, as well as financial counseling to all SGH patients. Job Requirements Diploma in any discipline...
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Singapur, Singapore SingHealth Group Full timeAssociate Executive, Patient Management Information Services SingHealth, Singapore's largest public healthcare cluster, is seeking an Associate Executive for our Patient Management Information Services team. In this role, you will be crucial in enhancing the quality of patient information data across SingHealth institutions. Reporting to the Senior Manager,...
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Patient Safety Quality Lead
2 weeks ago
Singapur, Singapore SingHealth Full timePatient Safety Quality Lead (PSQ), Institute for Patient Safety & Quality Passionate about patient safety and quality (PSQ)? Join us at the Institute for Patient Safety & Quality (IPSQ) where our team is dedicated to designing concepts and initiatives to enhance patient safety. As the PSQ Lead, you will collaborate with domain experts, manage impactful...
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Singapur, Singapore Sengkang General Hospital Full timeSenior Patient Service Associate, Business Office (Accounts Receivable) Join to apply for the Senior Patient Service Associate, Business Office (Accounts Receivable) role at Sengkang General Hospital Senior Patient Service Associate, Business Office (Accounts Receivable) 3 days ago Be among the first 25 applicants Join to apply for the Senior Patient Service...
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Singapur, Singapore SINGAPORE HEALTH SERVICES PTE LTD Full timeOverview SingHealth, Singapore's largest public healthcare cluster, is seeking an Associate Executive for our Patient Management Information Services team. In this role, you will be crucial in enhancing the quality of patient information data across SingHealth institutions. Responsibilities Reporting to the Senior Manager, assist in data analysis of...
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Singapur, Singapore Singapore Health Services Pte Ltd (SingHealth HQ) Full timeOverview SingHealth, Singapore's largest public healthcare cluster, is seeking an Associate Executive for our Patient Management Information Services team. In this role, you will be crucial in enhancing the quality of patient information data across SingHealth institutions. Responsibilities Reporting to the Senior Manager, your key responsibilities will...
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Singapur, Singapore National University Hospital Full timeJoin to apply for the Patient Service Associate, Specialist Outpatient Clinic* role at National University Hospital Join to apply for the Patient Service Associate, Specialist Outpatient Clinic* role at National University Hospital Get AI-powered advice on this job and more exclusive features. About Department And Purpose Of The PositionWe are seeking a...