Office of Patient Experience, Patient Relations, Asst Manager/Sr Exec
3 days ago
Office of Patient Experience (Patient Relations Experience) Senior Executive/Assistant Manager / Senior Assistant Manager (Contract) You will form the relational bridge between patients and their families, and the medical, nursing and allied health staff thereby enhancing the hospital experience. You will understand and take action to mitigate some of the suffering and anxiety faced by patients/families and staff alike. Responsibilities Proactively gathering real-time bedside feedback enabling patients and families to comment on the quality of care they are receiving Timely identification of potential complaints/negative feedback generally leads to expedient resolution Pre-empting complaints & nipping potential flare-ups in the bud reducing overall formal patient grievances across the hospital Liaison between patient and healthcare staff Provide updates about test results and condition to patient/family Offers advice on patient/family concerns and provide emotional support and reassurance Collects data about patient care problems, prepares reports, analyses trends, and reports information to appropriate departments for action Collaborate with colleagues, peers, supervisors, and other health care providers in a professional manner. Identify and propose opportunities for improvement by participating in workgroups as assigned Any other duties assigned from time to time Requirements Bachelor’s Degree in Healthcare Management, Communications, Public Relations and any other relevant discipline Minimum 2 years of working experience, preferably in healthcare or social service-related industry. Those with more years of relevant experience can be considered for Senior or Assistant Manager. Candidates with no prior working experience are welcome to apply Excellent communication skills both spoken and written Possesses empathy and genuine care for patient and fellow colleagues Working Schedule Monday to Friday : 10am – 7.30pm #J-18808-Ljbffr
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Executive, Patient Experience
4 weeks ago
Singapur, Singapore Singapore General Hospital Full timeThe Office of Patient Experience plays an important role in ensuring that our patients have a positive experience during their journey with us. We are seeking a self-driven individual with a passion to serve to join us. You will be part of the patient experience team to attend to patients’ feedback, which includes seeking inputs from stakeholders,...
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Sr Patient Information Associate
7 days ago
Singapur, Singapore Institute of Mental Health Full timeInstitution: Institute of Mental Health Family Group: Ancillary Department: Contact Centre Job Description: Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service. Job Responsibilities: Handles...
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Asst Director/ Sr Manager, Operations
3 weeks ago
Singapur, Singapore Tan Tock Seng Hospital Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Asst Director/ Sr Manager, Operations (Eye) Institution: Tan Tock Seng Hospital Family Group: Administration Reporting to the Director, Ops (Eye), the Assistant Director will lead, guide and oversee operational activities; to partner clinical leads to...
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Assistant Patient Experience Manager
4 weeks ago
Singapur, Singapore Singapore General Hospital Full timeAs an Assistant Patient Experience Manager, you will serve as the relational bridge between patients and their families, and the medical, nursing and allied health staff thereby enhancing the hospital experience. By pro-actively walking the floor and being physically present in-ward, and patient clinical areas. Your presence will serve as ready listening...
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Senior Manager, Patient Experience
4 weeks ago
Singapur, Singapore Singapore General Hospital Full timeJob Responsibilities You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers. Job Requirements Recognised Degree with at least 8 years...
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Patient Relationship Officer
2 weeks ago
Singapur, Singapore Q & M DENTAL CENTRE PTE. LTD. Full timeRoles & Responsibility Attend to all patients’ inquiries, either through call-in or walk-in, promptly and courteously. Register patients, either for an appointment or walk-in treatment. Upon completion of consultation and treatment, discharge patients by dispensing medication, collecting accurate payment, and scheduling of next appointments. Collect...
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(Sr) Executive Asst
4 weeks ago
Singapur, Singapore National University Polyclinics Full timeOverview (Sr) Executive Asst / (Sr) Associate Executive, Nursing Admin (2-Year Contract) Job ID: 8951 Job Function: Administration Institution: National University Hospital About NUH The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS...
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(Sr) Executive Asst
2 weeks ago
Singapur, Singapore National University Hospital Full time(Sr) Executive Asst / (Sr) Associate Executive, Nursing Admin (2-Year Contract) Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities. At NUH, we...
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Singapur, Singapore Institute of Mental Health Full timeJob Description To attend to patients (include registration, scheduling of appointment and payment collection) and address enquiries from patients and members of public via the frontline service counters, the Quit Vape Helpline and the Quit Vape mailbox. Job Responsibilities To provide clerical and operational support Reception services including patient...
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Office of Staff Development
3 weeks ago
Singapur, Singapore Republic Polytechnic Full timeOffice of Staff Development - Snr Exec/ Asst Mgr (Learning & Development) You will be part of the team that drives and implements the various staff capability building and Learning & Development (L&D) initiatives to meet RP’s organisational needs. If you are highly-driven and enjoy working in a fast-paced and stimulating environment, we welcome you to join...