Patient Service Associate, Specialist Outpatient Clinic*

Join to apply for the Patient Service Associate, Specialist Outpatient Clinic* role at National University Hospital Join to apply for the Patient Service Associate, Specialist Outpatient Clinic* role at National University Hospital Get AI-powered advice on this job and more exclusive features. About Department And Purpose Of The PositionWe are seeking a dynamic, resilient, and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics (SOC).As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellence patient care and satisfaction.Key ResponsibilitiesCounter AssistantPerform registration and screening of patients, with accuracy and no data breach. Ensure accurate billing and timely collection of payment on the same day. Ensure compliance to clinic facilities readiness, e.g., Patient waiting area and Self-Service Kiosks Ensure clinic is ready to serve its first patient 15 minutes before scheduled appointment time. Room AssistantAssist clinicians and/or therapists for a smooth clinic consultation. Ensure proper care and coordination and coordinate first/follow-up appointments for patients. Manage wait time and keep patients updated in a timely manner. Monitor and clear EPIC Work queue on same workday. Other Duties And ResponsibilitiesPractice NUH Service Acts – “G.O.O.D” to enquiries from patients and/or NOK. Ensure compliance to SOC Operations Standards. Handle patients’ feedback and ensure timely escalation to Service Team Leader/ Service Executive whenever necessary. Be ready for deployment across all clinics. Engage patients on the use of Self-Service Kiosks and NUHS mobile application. Adhere to clinic/department and hospital policy and procedure (e.g.: SOP) Assume any other responsibilities tasked by the Clinic/Nurse Manager, Service Team Leader and/or Service Executive (e.g.: admin support duties, statistics etc.). Participate in quality improvement project (e.g.: 6S, RIE, service improvement project). RequirementsMinimum “N” Level. Healthcare or service or related industry is preferred but not required. Proficient in computer skills. Team player with good communication and interpersonal skills. Able to multitask and work in a fast-paced environment. Why Join NUH?When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Health Care Provider Industries Hospitals and Health Care Referrals increase your chances of interviewing at National University Hospital by 2x Get notified about new Patient Services Specialist jobs in Singapore, Singapore . Patient Service Associate, Clinic (Contract)* Dental Assistant / Patient Service Associate (Multiple locations) Patient Service Associate, (Specialist Clinic K - Tuberculosis Unit) Patient Service Associate, Jurong Medical Centre* Senior / Patient Service Associate, Outpatient Clinic Operations Patient Services Associate, Service Operations Patient Service Associate Executive, Pre-Operative & Admitting Services (Admissions) Senior Patient Service Associate, Business Office (Billing & Claims) Senior/Patient Service Associate, Call Centre Shared Services (16 Wks Contract) Senior/ Patient Service Associate, Pre-Operative & Admitting Services (Admissions Hotline & Counter) Patient Service Associate, Rehabilitation Centre and Acupuncture Services PT. CAPELLA DINAMIK NUSANTARA - ADMINISTRATOR Senior/Patient Service Associate, Call Centre We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr