Senior / Patient Service Associate (Specialist Outpatient Clinic)
4 weeks ago
Overview Senior Patient Service Associate (PSA) will be part of the Specialist Outpatient Clinics Operations Team. He/ She will work closely with PSA Assistant Supervisor/ Supervisor, clinicians, Nursing and Allied Health teams, to ensure smooth daily clinic operations and provide excellent patient care and experience. Major Duties & Responsibilities SpecificHe/ she will: Perform patient service duties which may include, not limited to:Roving patient service dutiesBe proactive in rendering assistance and training to patients in the use of self-service stations for registration or payment, patient applications, way-finding, bill/payment/Medisave claim enquires, as required Room assisting dutiesProvide efficient assistance to clinicians during consultations in terms of chaperone, administrative duties, preparing instrument sets for procedures, etc Relay doctor’s instructions to patient, schedule appointments, activate relevant provider ranking within the system and ensure all services are billed on a timely basis Manage queue for clinic Clinical support dutiesPerform phlebotomy, visual acuity, parameters taking etc as required Counter dutiesProvide financial counselling and listing for surgeries and admissions, medication supply verification, fall risk education, etc Administrative dutiesManage phone calls, email enquiries, ensure clinic readiness etc Be part of the team to support initiatives to work towards clinic’s KPI and provide on-the-job training for junior staff. General Participate actively in hospital’s or Department’s projects and corporate events or activities Perform any other duties / projects as assigned by Supervisor or HOD Qualifications Possess at least a GCE N or O' level Patient-oriented and will go the extra mile to enhance patient experience Driven, willing to learn and embrace change Team players, able to foster strong relationships at all levels and across various departments and institutions Experience in frontline customer service preferred Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencieswill be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above. #J-18808-Ljbffr
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Singapur, Singapore National University Hospital Full timeJoin to apply for the Patient Service Associate, Specialist Outpatient Clinic* role at National University Hospital Join to apply for the Patient Service Associate, Specialist Outpatient Clinic* role at National University Hospital Get AI-powered advice on this job and more exclusive features. About Department And Purpose Of The PositionWe are seeking a...
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