Patient Information Associate
3 weeks ago
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert: Create Alert
Handles customer enquiries or concerns. Uses company resources, call centre policies andprocedures to provide complete and accurate responses. Follow processes in accordance withorganizational standards to ensure correct handling accuracy and operational effectiveness.
MAJOR DUTIES AND RESPONSIBILITIES Patient Relations- Identify, handle and resolve caller enquires using all modes of communication such as calls, SMS, email, web chat and fax.
- Apply customer service policies and educate callers on services offered, including providing pre-consult advice and/or information to callers
- Assist doctor and patient in changes of appointments by re-scheduling appointments in the outpatient computer system and establish contact with patients to inform them of the changes.
- Maintain confidentiality of patient\'s information and adhere to PDPA guidelines.
- Responsible and responsive to patient\'s feedback/complaint before referring to Supervisor, Executives or Manager.
- To contribute as part of a team to deliver contact centre goals of TSF 80% in 20s and 85% or higher in call quality score and
-
Temp Patient Information Associate
2 weeks ago
Singapur, Singapore Institute of Mental Health Full timeOverview Temp Patient Information Associate (6 months contract) – Department: Contact Centre. Responsibilities Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public Assists in scheduling appointments for patients and/or provides information related to appointments to...
-
Patient Information Associate
3 weeks ago
Singapur, Singapore Tan Tock Seng Hospital Full timeResponsibilities Provides information and/or direction upon enquiries from members of the public. Reception of patients from ambulance, private transport and walk-in patients. Send patients on wheelchair or trolley to their destination when necessary. Assists patients on and off wheelchair and trolley with care. Assists in serving drinks and diet to...
-
Patient Information Associate
3 weeks ago
Singapur, Singapore Tan Tock Seng Hospital Full timeOverview Patient Information Associate (Ward Visitor Registration/ Information) — Institution: Tan Tock Seng Hospital. Family Group: Ancillary. Are you passionate about assisting others and fostering a warm, welcoming environment? We are seeking an individual to serve as the primary point of contact for visitors, patients, and members of the public at...
-
Sr Patient Information Associate
4 weeks ago
Singapur, Singapore Institute of Mental Health Full timeOverview Sr/ Patient Information Associate (Office Hour) role at Institute of Mental Health (IMH). Department: Contact Centre. Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service. Position and...
-
Singapur, Singapore KK Women's & Children's Hospital Full timeSingHealth, Singapore's largest public healthcare cluster, is seeking an Associate Executive for our Patient Management Information Services team. In this role, you will be crucial in enhancing the quality of patient information data across SingHealth institutions. Reporting to the Senior Manager, your key responsibilities will include assisting in data...
-
Singapur, Singapore Singapore Health Services Pte Ltd (SingHealth HQ) Full timeOverview SingHealth, Singapore's largest public healthcare cluster, is seeking an Associate Executive for our Patient Management Information Services team. In this role, you will be crucial in enhancing the quality of patient information data across SingHealth institutions. Responsibilities Reporting to the Senior Manager, your key responsibilities will...
-
Sr Patient Information Associate
3 weeks ago
Singapur, Singapore Khoo Teck Puat Hospital Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert MAJOR DUTIES AND RESPONSIBILITIES (A) SPECIFIC Patient Relations Identify, handle and resolve caller enquires using all modes of communication such as calls, SMS, email, web chat and fax. Apply customer service policies and educate/ facilitate callers on...
-
Sr Patient Information Associate
3 weeks ago
Singapur, Singapore Institute of Mental Health Full timeCompany description:The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health...
-
Temp Patient Information Associate
3 weeks ago
Singapur, Singapore Institute of Mental Health Full timeResponsibilities Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively Performs administrative duties such as filing referral documents,...
-
Patient Service Associate
2 weeks ago
Singapur, Singapore National Cancer Centre Singapore Pte Ltd Full timeOverview The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore's public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer...
