Head of Sales

Job Title: Head of Sales & Growth Operations (Legal Tech / SME Solutions)Company: Silvester Legal LLCWork Type: Full-timeLocation: SingaporeExperience Level: Senior / ManagerAbout the Role Silvester Legal LLC is an established Singapore law firm developing a legal tech and subscription-based platform to revolutionise how SMEs access legal and compliance services.We are looking for a hands-on, strategic leader to take charge of sales, customer success, and operational execution. You will be the bridge between sales and operations , ensuring our clients have an exceptional experience while our business scales rapidly.This is a leadership role - ideal for someone entrepreneurial, data-driven, and passionate about helping SMEs succeed.Responsibilities Sales Strategy & Leadership Develop and execute a comprehensive sales strategy to achieve revenue and growth targets. Identify and create new sales avenues including partnerships, outbound campaigns, and online channels. Build and refine the sales funnel , CRM systems, and performance tracking dashboards. Create and maintain a sales playbook that defines the client journey, messaging, and best practices. Present sales reports and pipeline insights to the leadership team. Sales Team Development Hire, train, and manage the sales and customer success teams. Define KPIs, goals, and performance-based incentive plans . Conduct regular coaching sessions, team meetings, and sales training programmes. Foster a culture of motivation, accountability, and excellence across the sales division. Customer Success & Operations Oversee the end-to-end client experience - from onboarding to service delivery and retention. Serve as the bridge between Sales and Operations , ensuring client needs are met effectively. Design and implement customer service standards and retention initiatives . Develop feedback loops to continuously improve service delivery and satisfaction scores. Marketing & Growth Initiatives Work closely with the leadership and marketing teams to design go-to-market strategies and campaigns. Identify opportunities to grow brand awareness through webinars, partnerships, and thought leadership. Propose and test new ideas for client acquisition, upselling, and cross-selling . Analyse data to refine marketing messages and improve conversion rates. Commercial & Strategic Responsibilities Advise management on pricing strategies , revenue models, and product-market fit. Monitor and manage sales budgets and financial performance . Prepare accurate sales forecasts and performance reports. Represent the company at events, exhibitions, and client engagements as a brand ambassador . Requirements Bachelor's degree in Business, Marketing, Management, or equivalent experience. At least 5 years of experience in sales, business development, or commercial leadership. Proven record of building and scaling sales teams in B2B or SME-focused organisations. Strong understanding of subscription-based or professional services models . Experience in CRM management (e.g., HubSpot, Salesforce, or Pipedrive). Track record of structuring commissions, incentives, and performance plans . Excellent communication, leadership, and presentation skills. Entrepreneurial mindset: strategic yet hands-on, with a passion for innovation and growth. What We Offer A leadership opportunity to build and scale a fast-growing legal tech platform . Competitive base salary, performance bonuses, and potential equity options . Full autonomy to design and grow the sales and client success functions. Collaborative culture with direct access to senior leadership. Growth opportunities as we expand regionally. How to Apply: Submit your application via MyCareersFuture.gov.sg or email your resume to with the subject line: "Application - Head of Sales & Growth Operations".