Desktop Support Engineer II

2 weeks ago

Singapur, Singapore Veeam Software Full time

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Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

This will be a hybrid role, based in Singapore

Overview

The role of Desktop Support Engineer will focus on supervising the front-line day-to-day operations and technical support: you will identify, research and resolve technical problems. We would like to see a reliable candidate who can analyze and deal with non-standard situations.

Responsibilities
  • Solve and handle incoming tickets in the Service desk
  • Monitor SLA compliance within the department
  • Resolve problems or escalate as necessary in a timely manner
  • Provide IT support related to hardware and software including remote assistance
  • Perform user account administration in various systems
  • Review and update Service Desk knowledge base regarding processes and procedures
  • Asset management and tracking for hardware
  • Work with third-party suppliers as needed
  • Be able to install standard IT equipment in a datacenter rack, with assistance if needed
What We Expect From You
  • At least 5 years of previous experience at IT Service Desk, preferable in an enterprise environment
  • Good English language skills, both written and verbal
  • Ability to facilitate and support multiple tasks and real time support issues
  • Being proactive in delivering high-quality customer service, work under pressure and independently if required
  • Experience with Active Directory (creating user accounts, distribution lists, performing password resets and account unlock etc.)
  • Experience using a ticketing system such as ServiceNow or similar, to manage workload
  • In depth knowledge of Microsoft desktop operating systems (particularly Windows 11), MacOS
  • In depth knowledge of MS Office products
  • Ability to work independently
Equal Opportunity

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

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