Desktop Support Engineer, TCOMS

4 days ago


Singapur, Singapore A*STAR - Agency for Science, Technology and Research Full time

Overview

Desktop Support Engineer, TCOMS role at A*STAR - Agency for Science, Technology and Research

Join to apply for the Desktop Support Engineer, TCOMS role at A*STAR - Agency for Science, Technology and Research

Responsibilities
  • Provide hands-on desktop troubleshooting support (L1) to end-users for hardware, software, audio-visual equipment, and network-related issues.
  • Resolve issues relating to end user accounts, network access and folder permissions.
  • Deployment and recovery of IT assets for onboarding and off-boarding of staff.
  • Conduct asset verification & audit, maintain accurate records of hardware, software & license inventory.
  • Perform approved change requests for software installation and hardware configuration changes.
  • Assist IT team to maintain documentation and troubleshooting guides.
  • Other duties as assigned by supervisor.
Qualifications & Field of Study
  • At least Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline.
  • Relevant IT certifications (Microsoft, AWS, Cisco/Fortinet) are an added advantage.
Work Experiences & Skillsets
  • Proven intermediate level hands-on desktop troubleshooting proficiency with Windows & Linux software, hardware, Microsoft Office 365, networking and audio-visual equipment.
  • Experience with scripting and automation tools is an added advantage, e.g.: Microsoft PowerShell, Windows Cmd Batch Script, Bash, Python, etc.
  • Good interpersonal and communication skills; good command of written and spoken language.
  • Solid organizational skills and attention to detail while juggling demands from stakeholders.
  • Pro-active team player that is resourceful, self-driven with a high degree of professional integrity.
  • Self-starter with an independent, resourceful and "can-do" positive attitude.
  • Takes initiative and ownership of problems to ensure satisfactory resolutions.
  • Ability to navigate unfamiliar technical challenges and situations.
  • Ability to work with minimal supervision and to perform under pressure.
  • Eager to learn and improve.
  • Moving of heavy computing equipment to be expected.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Research Services
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