Desktop Support Engineer

4 weeks ago


Singapur, Singapore Epergne Solutions Full time

Job Role : Desktop Support Engineer Experience : 3+ Years Job Roles & Responsibilities : Provide day-to-day technical support for desktops, laptops, printers, and other peripherals. Install, configure, and troubleshoot operating systems (Windows/Mac) and applications. Resolve hardware and software incidents within SLAs. Support end-users via remote tools, phone, or onsite. Manage user accounts, passwords, and access in Active Directory/O365. Escalate unresolved issues to higher-level support teams. Maintain asset inventory and update documentation. Job Skills & Requirements : 3+ years of experience in IT support or desktop support role. Strong knowledge of Windows OS, MS Office/O365, and basic networking (LAN/WAN, DNS, DHCP). Familiarity with ticketing systems (ServiceNow, Jira, etc.). Good problem-solving and troubleshooting skills. Strong communication and customer service orientation. Relevant certifications preferred (CompTIA A+, Microsoft MCSA, ITIL Foundation). Seniority level : Mid-Senior level Employment type : Full-time Job function : Information Technology Industries : IT Services and IT Consulting #J-18808-Ljbffr



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