Desktop Support Engineer

2 weeks ago


Singapur, Singapore Unison Group Full time

Get AI-powered advice on this job and more exclusive features. Unison Group provided pay range This range is provided by Unison Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range SGD24,000.00/yr - SGD36,000.00/yr Responsibilities Provide IT technical onsite support for end user services problems which includes identification, diagnosis, rectification and escalation. Offsite standby support for emergency incidents/cases after office hours on a weekly rotational basis amongst the team personnel. Duty engineers on standby are to answer all incoming calls within 10 rings. In the event of a dropped/missed call, the duty engineer is to return the call within 15 minutes of the dropped or missed call. Installation, re-installation, troubleshooting and reconfiguration of the Bank’s standard processor (including but not limited to Intel, AMD, MAC) based desktops, notebooks, printers, iPads, scanners and hardware components. Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs. Installation of customer access and in-house applications. Facilitate assistance in Software Distribution services for customer’s users. Perform data removal from hard disk by following customer’s hard disk disposal procedures (eg. scrubbing, degaussing, and documentation of disposal list). Manage liaison for queries, escalation, problem determination and resolution, and MAC‑move, add and change third‑party vendors. Provide MAC‑move, add and change for IT infrastructure services. Provide desktop software support (to configure/troubleshoot Microsoft Office suite/in‑house application). Provide desktop support for BCP and BCP exercises. Printer maintenance (comprehensive includes maintenance kit) – 1st level problem analysis and troubleshooting – repair and replacement of expandable mechanical parts (such as transfer & pickup rollers, swing blades, etc.) – coordinate with the vendor (warranty) and ensure that the printers are restored to working condition – configuration and setup including print server – yearly preventive maintenance. Requirements Requirements Min 2.5 years of experience in administration and support of desktop support. Good communication skills. Familiarize with end‑users computing environment and desktop support workflow. Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee scanning (blocking IP). Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS. Seniority level Entry level Employment type Full‑time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Unison Group by 2x. Get notified about new Desktop Support Engineer jobs in Singapore, Singapore. #J-18808-Ljbffr



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