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Customer Relations Specialist

4 weeks ago

Singapore FLIR Systems, Inc. Full time

Customer Relations Specialist

Customer Relations Specialist

Apply locations: Singapore (Frontech Centre) | Time type: Full time | Posted on: Posted Today | Job requisition id: REQ27962

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, environmental monitoring, electronics design, oceanographic research, oil and gas exploration, medical imaging, and pharmaceuticals.

We are looking for individuals who thrive on making an impact and want to be part of a winning team.

Job Description Job Summary:

ChartWorld seeks an experienced Customer Relations Specialist to join our talented team. This is a fast-paced, exciting role with many opportunities.

Primary Duties & Responsibilities:
  • Serve as the first point of contact for all questions and issues from ChartWorld's existing customers.
  • Create accounts for new vessels and manage related administration and registration.
  • Organize initial shipment of products and licenses to vessels.
  • Handle certificate and license issues and organize timely updates.
  • Inform customers about chart updates and coordinate delivery of updates.
  • Log all customer inquiries and changes in the CRM system.
  • Manage installation requests, including pre-installation checklists and related administration.
  • Compile and send newsletters to vessels.
  • Regularly analyze customer chart inventory and advise on updates or changes.
  • Ensure customers have the correct software versions for their charts.
  • Maintain accurate data in the ChartWorld Update Delivery System (CUDS).
Job Qualifications:
  • University degree in business administration, logistics, or operations.
  • Previous experience in a customer relations role.
  • Experience in shipping, maritime, or navigation sectors is preferred.
  • Fluent in English.
What is in it for you:
  • Competitive salary and benefits.
  • Personal training budget.
  • International projects.
  • Flexible working arrangements.

This position requires access to export-controlled information or items (regulated technology or data per ITAR/EAR US regulations). Applicants must be eligible for and able to obtain the necessary export control license from the U.S. Departments of State or Commerce.

Teledyne and its employees are committed to conducting business ethically. We require compliance with all applicable laws, regulations, and rules. Our reputation for honesty, integrity, and innovation is paramount.

About Us

You may not realize it, but Teledyne enables many everyday products and services..

We provide enabling technologies to sense, transmit, and analyze information for markets including aerospace, defense, factory automation, environmental monitoring, electronics, oceanography, energy, medical imaging, and pharmaceuticals.

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