Customer Relations Specialist

2 weeks ago

Singapore Teledyne Technologies Incorporated Full time $80,000 - $120,000 per year

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Summary:

ChartWorld are looking for an experienced Customer Relations Specialist to join our talented team. This is a fast paced and exciting role, with lots of opportunities.

Primary Duties & Responsibilities:

  • Being the customer's first point of contact for all questions and issues of ChartWorld's existing customers
  • Creating all necessary accounts for new vessels and managing the corresponding administration and registration.
  • Organizing the initial shipment of products and licenses to the vessels.
  • Taking care of certificate and license issues and organizing updates in a timely manner.
  • Informing customers about chart updates and arranging delivery of updates.
  • Logging all customer inquiries and changes in the CRM- system.
  • Managing installation requests and taking care of the pre installation check list and all other necessary administration related to an installation.
  • Compiling and sending of newsletters for vessels.
  • Analyzing regularly the charts inventory of customers and advising for up-dates or changes in the inventory
  • Ensuring customers are equipped with the correct software version for their chart.
  • Assuring correct data in the accounts for the ChartWorld Update Delivery System (CUDS).

Job Qualifications:

  • University degree in business administration, logistics or operations
  • Past experience in a customer relations position
  • Experience in shipping, maritime or in the navigation sector is preferred.
  • Should be fluent in English

What is in it for you:

  • Competitive salary and benefits package
  • Personal training budget
  • International projects
  • Flexible working arrangements

This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

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