Customer Relations Specialist

4 days ago

Singapore CHARTWORLD ASIA PACIFIC PTE. LTD. Full time

**Job Summary**:
ChartWorld are looking for an experienced Customer Relations Specialist to join our talented team. This is a fast paced and exciting role, with lots of opportunities.

**Primary Duties & Responsibilities**:

- Being the customer’s first point of contact for all questions and issues of ChartWorld’s existing customers
- Creating all necessary accounts for new vessels and managing the corresponding administration and registration.
- Organizing the initial shipment of products and licenses to the vessels.
- Taking care of certificate and license issues and organizing updates in a timely manner.
- Informing customers about chart updates and arranging delivery of updates.
- Logging all customer inquiries and changes in the CRM- system.
- Managing installation requests and taking care of the pre installation check list and all other necessary administration related to an installation.
- Compiling and sending of newsletters for vessels.
- Analyzing regularly the charts inventory of customers and advising for up-dates or changes in the inventory
- Ensuring customers are equipped with the correct software version for their chart.
- Assuring correct data in the accounts for the ChartWorld Update Delivery System (CUDS).

**Job Qualifications**:

- University degree in business administration, logistics or operations
- Past experience in a customer relations position
- Experience in shipping, maritime or in the navigation sector is preferred.
- Should be fluent in English

**What is in it for you**:

- Competitive salary and benefits package
- Personal training budget
- International projects
- Flexible working arrangements

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