Customer Relations Officer

2 weeks ago


Singapore Inchcape Full time

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

**Responsibilities**:

- Work with all stakeholders to assist in maintaining high level of customer experience standards
- Answer or make calls to customers to learn about and address their needs, complaints, or other issues with products and/or services
- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel valued
- Provide excellent and consistent level of customer service
- Making sales or recommendations for products or services that may better suit client needs
- Key role involves performing outbound calls to existing customers to remind customers of their upcoming vehicle maintenance and invite customers to book their appointments early

**Job Requirements**
- Preferably with a Diploma in Commerce or relevant field
- At least 2 years of relevant experience as a customer care specialist in a Contact Centre or Tele-marketing environment
- Excellent customer services skills and pleasant telephone etiquette
- Possess strong accountability to high quality of service
- Possess strong communication skills
- Familiarity with Sales Force CRM / Digital transformation will be a plus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.



  • Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...


  • Singapore Grow Public Relations Full time

    We're looking for a team player who is interested in the following: - Pursuing a career in public relations - Start-up and SME landscape in Singapore **What you'll gain**: - Deep insights into the start-up and SME landscape and gain familiarity with understanding customers, marketing challenges and tailoring public relations solutions for these brands. -...


  • Singapore Shaw Theaters Singapore Full time

    If you are a dynamic and motivated person who has strong interpersonal skills and more importantly, believe that YOU CAN MAKE A DIFFERENCE to the company, we would like to hear from you._ **RESPONSIBILITIES** - Handle customer calls and enquiries. - Resolve customer complaints and feedback. - Assist in developing customer service policies and procedures. -...


  • Singapore STRAITS FACILITIES PRIVATE LIMITED Full time

    We are looking for a proactive and customer-focused individual to join our security agency as a Customer Relations Officer . Responsibilities Handle customer inquiries and feedback via phone and email Coordinate between clients and operations team for deployment updates Assist in preparing quotations, invoices, and contracts Maintain proper records of client...


  • Singapore STRAITS FACILITIES PRIVATE LIMITED Full time

    We are looking for a proactive and customer-focused individual to join our security agency as a **Customer Relations Officer**. **Responsibilities**: - Coordinate between clients and operations team for deployment updates - Assist in preparing quotations, invoices, and contracts - Maintain proper records of client communication and documentation - Ensure a...


  • Singapore Seatrium Full time

    **JOB DESCRIPTION**: - Oversees the Superintendents' offices and Customer Relations (CR) centre - Manages the CR assistant and office assistant - Arranges entry pass, accommodation, transport, carpark and meal for customers - Handles the visitor list, daily planner and Customer Feedback - Prepares Customer Satisfaction Report - Monitors inventory and verify...


  • Singapore LBD ENGINEERING PTE. LTD. Full time

    Liaising between HBD officer and resident about the Building Service Centre - Attending and assist residents query for HBD Building Service Centre - Arrange the weekly, monthly report to HDB, Consultant Town Council - Administration work duties - Liaising with the sub-contractor/site in charge for work schedule update to ensure daily work going smoothlyAny...


  • Singapore SCT CONSTRUCTION PTE. LTD. Full time

    **Job Description**: 1. Address inquiries and public feedback related to project site activities and the environments. 2. Foster positive relationships with residents to work closely with the relevant parties. 3. Conduct regular on-site visits to residents’units for activities such as condition surveys, handing over units with the completed internal work...


  • Singapore Dynamic Human Capital Full time

    **Position**: Customer Relations Officer **Salary**: $2,500 - $3,000 + OT **Location**: West **Working Hours / Days**: 8.00AM - 5.30PM (Mon - Fri) / 8.00AM - 12.00PM (Alt Sat Off) **Responsibilities**: Handle calls enquiries and charge wrap up code accordingly. Act as first point of phone contact for customer support requests. Provide best effort...


  • Singapore SCT CONSTRUCTION PTE. LTD. Full time $4,000 - $6,000 per year

    Job Description 1. Address inquiries and public feedback related to project site activities and the environments. 2. Foster positive relationships with residents to work closely with the relevant parties. 3. Conduct regular on-site visits to residents'units for activities such as condition surveys, handing over units with the completed...