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Regional Head of Hosting and Connectivity Services

2 months ago

Singapur, Singapore Mounts Full time

Responsibilities

  • Manage the community of Network & Datacenter engineers in Asia Pacific ( 15 staff) in charge of all connectivity/networking solutions used in the region (LAN/WAN, VPN/Internet, datacenter, security, etc.) and related services (admin/monitoring, automation & self-service tools, etc.).
  • Responsible for the quality of production on the Housing and connectivity perimeter.
  • Build and implement long-term strategic goals and short-term tactical plans for deploying, managing, and maintaining all services linked to the perimeter.
  • Ensure that proposed and existing technical architectures are aligned to group standards and objectives.
  • Ensure all required policies and procedures covering architecture & security standards are in place.
  • Supervise & manage strategic projects for the region (SD-WAN, infrastructure revamping, etc.).
  • Be an escalation point for any major issue in Asia & participate in regional Alertco for GTS.
  • Manage Operational Risk (Security, Internal/external audits, permanent supervision, etc.).

Financials

  • Plan and construct the budget needs in agreement with global and regional stakeholders.
  • Closely monitor budget consumption in accordance with budget guidelines and expected targets (landing plan).
  • Ensure correct cost allocation and meaningful categorization (alignment of financial/GTS reports).

Staff Management

  • Manage the regional network staff, ensuring they have SMART objectives, clear roles defined with up-to-date job descriptions, training & personal development plans.
  • Ensure succession planning for key roles and provide corporate coaching to direct reports.
  • Communicate to the team on a regular basis in terms of regional & global agenda.
  • Promote social and environmental objectives (CSR), even when not directly related to daily job.

Business, Partners & Stakeholders management

  • Implement formal governance with key partners and monitor closely business satisfaction & quality of service.
  • Assist business lines in the implementation of their strategic goals in Asia.
  • Develop & maintain a strong engagement with Paris global management to guarantee good consistency between global/regional strategies. Contribute to international Network community Exco.
  • Manage strategic vendors in partnership with regional CTO and global GTS functions (Cisco, NTT, Equinix, OBS, etc.).
  • Provide market intelligence (new technologies, industry best practices) and propose disruptive solutions to enable new business opportunities.

Profile required

  • University degree in Computer Science, Computer Engineering or equivalent; a postgraduate degree is advantageous.
  • Extensive experience in delivering IT services and managing teams across multiple locations.
  • Prior experience in delivering datacenter and a wide range of network & telecom services (LAN, WAN, Security).
  • Strong analytical & problem-solving skills.
  • Autonomous and resourceful.
  • Ability to handle and settle people conflicts.
  • Experience in major incident & crisis management.
  • Experience in establishing strong and long-term relationships with internal partners.
  • Excellent communication (written and verbal). Fluent in English.
  • Broad understanding of Infrastructure services, operational risks, and management methodologies.

Behavioral Skills

  • Client focus: I put long-term relationships with our clients at the center of my actions, whatever my position.
  • Team Spirit: I favor the team's interest over my own results.
  • Innovation: I adopt new technologies in the solutions and projects I work on.
  • Responsibility: I make decisions within my scope of responsibilities.
  • Performance: I strive for high performance.
  • Commitment: I strive to develop my skills and knowledge.

We regret to inform that only shortlisted candidates will be notified.

Company Description

Societe Generale in Asia Pacific

Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for over 150 years. With more than 148,000 employees based in 76 countries worldwide, we accompany 32 million clients throughout the world on a daily basis. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth.

ASIA-PACIFIC (ASIA), as one of the Business Units of Societe Generale, operates in 12 locations across the Asia Pacific region, employing over 2,500 employees with the regional headquarters located in Hong Kong. Our activities here are centered on Societe Generale's Global Banking & Investor Solutions pole (GBIS), a major growth engine for the Group and a key pillar of Societe Generale's universal banking model. Our expertise in Asia Pacific ranges from Corporate & Investment Banking (Advisory, Financing, and Global Markets) to Asset Management, Global Transaction Banking and specialized financial services like Equipment & Vendor Finance and Vehicle Leasing & Fleet Management. In addition, Societe Generale's Global Solution Centre (SGGSC) in Bangalore and Chennai offers customized business solutions to the Societe Generale Group globally including ASIA.

Department Description

The IT Infrastructure department, Global Technical Services (GTS), is one of the major stakes for the bank and is at the heart of Societe Generale group's strategy.

Today, the Digital Transformation raises important challenges around IT Architecture, Infrastructure, and Security. Many of these challenges are opportunities to imagine new experiences for our clients and new ways to deliver IT services.

Within the Group Chief Operating Office, the GTS department plays a key role in the Digital Transformation. With more than 3,500 GTS staff located across the world, GTS develops innovative projects while delivering operational excellence for infrastructure services to 148,000 employees and 32 million external clients.

GTS staff motivation comes from the new technologies they deliver to enhance the agility of the various business lines (Hybrid Cloud, Seamless security, Big Data and A.I., smart and virtualized workplace, best in class market data and connectivity to exchanges).