IT Support Engineer_Contract

4 days ago


Singapur, Singapore NTT SINGAPORE PTE. LTD. Full time

Job Description & Requirements

  • IT technical support and operations services.
  • Troubleshooting Laptop/Desktop, email, and software issues.
  • Provide helpdesk services for users' inquiries and technical issues reporting on system usage, via phone and email.
  • Assess technical issues to determine if they can be resolved with the current system access; escalate unresolved cases to relevant teams within the SLA timeframe.
  • Familiar with networking.
  • Provide Level 1 & 2 user support to end users and VIPs.
  • Communicate clearly and work effectively in a team.

Requirements:

  • Nitec/Higher Nitec or Diploma in Computer Technology.
  • Minimum 3 years of experience in desktop troubleshooting.
  • Willing to work in a non-camera phone environment.
  • Maintain records of issues and inquiries, including details such as caller info, timestamps, severity, category, problem description, escalation details, resolution, effort used, etc. These records are part of the monthly progress report.

Technical Issues: Assess if issues can be resolved with current system access; escalate unresolved cases within SLA to relevant teams.

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