HelpDesk Support Engineer

1. Team Leadership Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). Allocate and prioritize incoming support tickets. Provide coaching, mentoring, and performance feedback to helpdesk agents. Manage scheduling, ensuring coverage for different shifts if needed. 2. Technical Support Oversight Ensure tickets are handled...

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Overview SENIOR IT HELPDESK ENGINEER | CONSUMER TECHNOLOGY Our Client, a highly accomplished Consumer Technology MNC, is one of the early trend setters of internet commerce where it is a leader in transiting businesses from offline to online in high-growth, high-population markets. It is digitally plugged in where businesses have trailed, and in the process...

Job Summary We are looking for an IT Helpdesk and Support Specialist for one of our clients to provide daily technical support and ensure smooth IT operations. The ideal candidate should have experience in helpdesk support, desktop troubleshooting, and basic server/network administration. Responsibilities Provide end-user support for issues related to PCs,...

Job Descriptions: System Software Maintenance: Routine maintenance, installation, upgrades, user guidance, and configuration services for Windows operating systems; as well as system installation, image creation and maintenance. Hardware fault detection, location, and troubleshooting Switch-to-terminal network connectivity and troubleshooting Supports wired...

Overview We are looking for Desktop Support Engineers with helpdesk experience! Candidates are expected to handle IT helpdesk support. Government project which requires security clearance (CAT2/CAT2A). Location is at Science Park. Responsibilities IT trained with IT frontline experience. Support consists of IT service management (ITSM) tickets, requests,...

Corporate IT is the backbone of our business. Our team helps Sea develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support...

Overview We are looking for a proactive and customer-oriented Level 1 Technical Support Engineer to join our dynamic support team. This role is the first point of contact for clients and internal users, providing timely and effective resolution of basic technical issues. The Level 1 Engineer will troubleshoot, escalate when needed, and ensure a high level...

Overview Our client’s company specialises in managed IT services, customized project services and cloud services. Their clientele includes large SMEs and MNCs across various industries. The company is hiring due to expansion. Candidates will be responsible for supporting, diagnosing, and troubleshooting network systems and security systems, and will need...

Role IT Support Engineer - Level 1. Job Overview and Responsibilities Support IT Projects Assists IT Specialist in daily IT operation tasks. Assist in the implementation and rollout of new IT-related projects across the organization. Vendor Coordination and Integration: coordinate with incumbent vendors for the Zebra mobile computers, tablets and IT related...