IT Support Engineer

2 weeks ago

Singapur, Singapore THE HACENS TALENT PTE. LTD. Full time

Role

IT Support Engineer - Level 1.

Job Overview and Responsibilities
  • Support IT Projects
  • Assists IT Specialist in daily IT operation tasks.
  • Assist in the implementation and rollout of new IT-related projects across the organization.
  • Vendor Coordination and Integration: coordinate with incumbent vendors for the Zebra mobile computers, tablets and IT related equipment repair and related services to ensure continuity and compatibility.
  • Handling IT Service Requests: Provide IT technical support to end users such as PC hardware & software, MS Windows & Offices, RF/PDA, Printers, Network, APs, Wireless LAN, CCTV, Google Suite, Email, Mobile devices, WMS & other in-house applications.
  • Documentation: update the helpdesk on daily incidents, unlock accounts, update tickets on task completed activity.
  • Maintain confidentiality and comply with our IT policies.
  • Desktop Management and Patch Management: Maintain and operate patch management programs and ability to manage remote computers using beyond trust software for IT Support.
  • Web Help Desk: Primary Support for end user support including user onboarding and offboarding.
Minimum requirements
  • At least 1 year Level 1 IT Support with End User experience.
  • Minimum ITE/ Diploma in Computer related.
  • Team player with initiative to resolve issues.
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