
Desktop Support Engineer L1
3 days ago
Base pay range
SGD30,000.00/yr - SGD39,600.00/yr
At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of the enterprise of the future. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customized solutions and services for all their business needs, across the entire IT asset life cycle. Constant innovation and service excellence position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.
The RoleYou will be responsible for the following:
- Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
- Ensuring all standards and procedures are followed and maintained.
- Answering queries and resolving issues relating to the usage of standard applications and IT services.
- Providing monthly help desk reports.
- You possess a Degree/Diploma in Computer Science, Engineering or related field.
- You have at least 2 years of experience, ideally within a Helpdesk / Technical Support role.
- You have excellent communication and interpersonal skills.
- You are a strong team player who can manage multiple stakeholders.
- You are highly goal-driven and work well in fast-paced environments.
- You pay strong attention to detail and deliver work that is of a high standard.
- You are willing to undertake 0-30% travel.
- Great work environment
- Join a well known brand within IT Services
- Work within a company with a solid track record of success
- Entry level
- Full-time
- Information Technology
- Information Services
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