Desktop Support Engineer L1

3 weeks ago


Singapur, Singapore Total IT Global Full time

Base pay range

SGD30,000.00/yr - SGD39,600.00/yr

At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of the enterprise of the future. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customized solutions and services for all their business needs, across the entire IT asset life cycle. Constant innovation and service excellence position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.

The Role

You will be responsible for the following:

  • Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
  • Ensuring all standards and procedures are followed and maintained.
  • Answering queries and resolving issues relating to the usage of standard applications and IT services.
  • Providing monthly help desk reports.
Ideal Profile
  • You possess a Degree/Diploma in Computer Science, Engineering or related field.
  • You have at least 2 years of experience, ideally within a Helpdesk / Technical Support role.
  • You have excellent communication and interpersonal skills.
  • You are a strong team player who can manage multiple stakeholders.
  • You are highly goal-driven and work well in fast-paced environments.
  • You pay strong attention to detail and deliver work that is of a high standard.
  • You are willing to undertake 0-30% travel.
What’s on Offer?
  • Great work environment
  • Join a well known brand within IT Services
  • Work within a company with a solid track record of success
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Information Services

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