
L1 Support Engineer
3 weeks ago
Join to apply for the L1 Support Engineer role at Epergne Solutions
Responsibilities:
- Manage patching and vulnerability assessments for infrastructure across data centers.
- Apply patches on Database systems (MSSQL, Oracle) and Linux servers.
- Monitor systems for successful patch deployment; generate compliance and effectiveness reports.
- Perform daily health checks on Linux servers; report issues not flagged by monitoring tools.
- Escalate significant patching and vulnerability issues to L2/L3 teams.
- Manage change requests for patches in line with Change Control and ITIL standards.
- Coordinate patch schedules and change plans with application and business owners.
- Participate in shift rotations, supporting 24x7 operations.
- Perform other related duties as assigned.
Requirements:
- 1–3 years of experience with patching on databases (MSSQL, Oracle) and Linux systems.
- Basic knowledge of Linux/Unix commands and system administration.
- Familiarity with VMware environments.
- Experience with database patching and L1 troubleshooting.
- Understanding of Windows OS (preferred, not mandatory).
- Knowledge of Oracle and MariaDB databases.
- Strong collaboration skills for cross-team coordination.
- Proficiency in Excel is a plus.
- Good communication skills and team-oriented attitude.
- Willing to work in shifts, including weekends.
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
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