L1 Support Engineer

Overview

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on growing their business and serving customers. Sleek operates 3 business segments: Corporate Secretary, Accounting & Bookkeeping, FinTech payments. Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK, with around 500 staff. We are backed by world-class investors and aim to be a cash flow positive, tech-enabled company based out of Singapore.

We are looking for a L1 Support Engineer (IT Administrator) who is excited about joining the team and contributing to our mission and outcomes.

Mission: Ensure the security, stability, and efficiency of the company’s IT infrastructure by managing systems, networks, and user access, providing timely technical support, and implementing best practices to enable seamless business operations.

1. Onboarding for all new joiners completed on day of joining (99% success)
2. 95% adherence to SLAs for mean time to respond and resolution for all tickets
3. No more than 10% over average weekly ticket volume pending at any time (backlog)
4. 99% laptops compliant with policies (Jumpcloud, Trend Micro, Password Manager) within 1 week of receiving request to onboard/offboard
5. Globally manage all assets devices effectively.

To do this, you will have a minimum of 2 years experience as technical support and you will be located in Singapore.

Ownership: Reliability and accountability to see tasks through to completion and proactively help with challenges.

Humility: Open-mindedness to feedback and willingness to learn from others; fosters collaboration.

Structured Thinking: Ability to balance needs across complex services, countries and cultures to deliver pragmatic solutions.

Data driven: Use data to support decisions in a 15,000-customer environment.

Can have tough conversations in a positive way: Handle difficult interpersonal situations with kindness to build trust.

Tech + services savvy: Thrive in a tech-enabled services business, leveraging software to scale operations.

Problem Solving: Diagnose and resolve production issues quickly and perform post-incident reviews.

The successful candidate will participate in the below interview stages. We anticipate the process to last no more than 3 weeks from start to finish. Interviews may be held over video call or in person depending on location and role.

1. Screening Interview : ~30 minute chat with a Talent Acquisition Lead to discuss the role and experience.
2. Case study : ~60 minute chat with the Hiring Manager, including real-life challenges and approach to solving them.
3. Career deep dive : ~60 minute discussion with Hiring Manager about last 1-2 roles.
4. Behavioural fit assessment : ~60 minute chat with HR or leadership to explore recent work situations.
5. Offer + reference interviews : Non-binding offer verbally or by email, followed by references.

Background checks (required for regulated roles ): Sleek may perform checks on education, criminal history, political exposure, bankruptcy or adverse credit history. Consent is obtained prior to checks; adverse results may impact probation.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at sleek.com.

Humility and kindness : We hire for humility and foster a diverse, inclusive environment. Flexibility : Remote work options, flexible hours, and up to 1 month/year fully remote from anywhere in the world. Financial benefits : Competitive salaries, generous PTO, and potential eligibility for an employee share ownership plan. Personal growth : Responsibility, autonomy, training programs, and exposure to AI initiatives; opportunity to grow professionally and personally.

Sleek is a certified B Corp and is committed to sustainable practices, including reforestation and reducing paper use. We aim to be Carbon Neutral by 2030.