IT Support Engineer

6 days ago

Singapur, Singapore Alphaeus Pte. Ltd. Full time

Location: As assigned by the client (Government Institution)Employment Type: 12-Month Contract (Renewable)Eligibility: Open to Singapore Citizens only due to project requirements. About the Role: We are looking for an enthusiastic IT Support Engineer to provide technical support to government staff. The successful candidate will play a key role in ensuring smooth day‑to‑day IT operations by delivering prompt, reliable, and customer‑oriented support services. Responsibilities: Provide onsite IT support at main and off‑site locations, delivering excellent customer service. Respond to escalated helpdesk tickets, ensuring timely resolution, regular updates, and proper documentation. Troubleshoot and resolve hardware, software, and basic network issues. Support software distribution, patch management, and preventive maintenance activities. Install and maintain inventory scanning and software distribution agents on all IT assets. Reinstall agents on devices identified as non‑responsive by asset administrators. Assist in hardware deployment, cloning, and agent reinstallation when required. Prepare detailed and accurate reports on disposed IT assets for audit and tracking purposes. Maintain up‑to‑date documentation for all supported equipment and services. Adhere to Service Level Agreements (SLAs) and proactively contribute to improving support quality. Requirements: Minimum NITEC in Information Technology, Computer Science, or a related discipline. At least 1 year of relevant experience in IT desktop or technical support. Strong troubleshooting, communication, and customer service skills. Ability to work independently and as part of a support team. Only Singapore Citizens are eligible for this role, as it involves access to government systems. #J-18808-Ljbffr

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