L2 IT Support Engineer

3 weeks ago

Singapur, Singapore Cultivar Staffing & Search Full time

Overview

Our client’s company specialises in managed IT services, customized project services and cloud services. Their clientele includes large SMEs and MNCs across various industries. The company is hiring due to expansion. Candidates will be responsible for supporting, diagnosing, and troubleshooting network systems and security systems, and will need excellent social skills.

Responsibilities
  • Handle escalated support requests (on-site and off-site).
  • Resolve escalated Helpdesk tickets and perform on-site troubleshooting.
  • On-site hardware maintenance and support, including installation and removal of equipment.
  • Ensure all client documentation is well maintained.
  • Assist project team to help deliver projects on-site from time to time.
  • Escalate tickets that require Service Delivery Manager support.
  • Identify, communicate and mitigate potential risks to reporting manager and clients.
  • Ensure close communication with clients.
Requirements
  • Possess good communication skills.
  • Advanced understanding of support tools, techniques and how technology is used to provide services.
  • Advanced understanding of operating systems, business applications, printing systems and network systems.
  • Advanced diagnosis skills of technical issues related to end-user hardware, software and network devices.
  • Advanced experience and understanding of structured cabling (tidy cable management is a must).
  • Advanced experience installing and maintaining networking and VoIP equipment.
  • Advanced experience and knowledge of working with the Microsoft 365 Platform.
  • Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc.).
Additional requirements
  • Experience using a Ticketing system, RMM tool and PSA software.
  • Experience providing support via remote tools.
  • Experience handling Technical Service Tickets.
  • Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
  • Client Experience Certifications such as Helpdesk Habits, etc.
  • Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
How to apply

Interested candidates are invited to send their Resume in MS Word Format stating past work experience, reasons for each leave, past and expected remuneration.

Note: We regret to inform that only shortlisted candidates will be notified.

Data privacy notice

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

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