Senior IT Helpdesk Engineer

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1. Team Leadership Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). Allocate and prioritize incoming support tickets. Provide coaching, mentoring, and performance feedback to helpdesk agents. Manage scheduling, ensuring coverage for different shifts if needed. 2. Technical Support Oversight Ensure tickets are handled...

Corporate IT is the backbone of our business. Our team helps Sea develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support...

Job Descriptions: System Software Maintenance: Routine maintenance, installation, upgrades, user guidance, and configuration services for Windows operating systems; as well as system installation, image creation and maintenance. Hardware fault detection, location, and troubleshooting Switch-to-terminal network connectivity and troubleshooting Supports wired...

Overview We are looking for Desktop Support Engineers with helpdesk experience! Candidates are expected to handle IT helpdesk support. Government project which requires security clearance (CAT2/CAT2A). Location is at Science Park. Responsibilities IT trained with IT frontline experience. Support consists of IT service management (ITSM) tickets, requests,...

Role Monitor and observe system alerts or out of the normal system behaviours. Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalate. Perform consolidation of records for reporting for monitoring, analytics or audit purposes. Perform post change system health checks to verify...

Base pay range SGD30,000.00/yr - SGD39,600.00/yr At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of the enterprise of the future. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers. We partner with high-growth enterprises to guide them through...

Job Summary We are looking for an IT Helpdesk and Support Specialist for one of our clients to provide daily technical support and ensure smooth IT operations. The ideal candidate should have experience in helpdesk support, desktop troubleshooting, and basic server/network administration. Responsibilities Provide end-user support for issues related to PCs,...

Overview Join to apply for the Senior AWS Data Engineer role at PALO IT . PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We are World Economic Forum New Champion and a B...

Overview Join to apply for the Senior Data Engineer (GCP + AWS) role at PALO IT . PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're...