Business Program Manager

Responsibilities (Text Only) As a Business Program Manager for the Cloud and AI Platform (CAIP), you will drive the landing, messaging, feedback loop, and progress toward KPIs for the strategic priorities of the Customer Success Unit across the Asian time zone for Azure Cloud and AI solution plays. You will collaborate with the Technical Program Managers in WW Customer Success, Global Business Leaders to enable landing, Engineering, Marketing, Partner, and Delivery teams within Microsoft to align the delivery motions and execution guidance for Azure Cloud and AI solutions. You will be responsible for providing meaningful data insights, actionable reporting to enable rapid response by the field teams and our own internal Customer Success teams, specifically focused on the Asia Timezone - You will partner with Solution Play aligned Technical Program Managers in Global Customer Success to provide insights uncovered through existing reports, automation of data aggregation and through experimentation by utilizing Agentic AI to accelerate the continuous feedback loop between our teams and the Asia Time zone field teams. - You will utilize automation and AI Agents to optimize across the disciplines of landing, tracking, and data analysis by leveraging Copilot Agents & Automation workflows to accelerate field adoption and deliver actionable insights for the strategic delivery priorities for Cloud and AI. - You will track & understand the key KPIs in the Asia timezone. - This role is pivotal in supporting the landing, scaling, and tracking of our Cloud & AI Business. The ideal candidate will have a strong background in data analysis, the power of automation, an eagerness to learn AI Agents, business program management and a passion for driving business growth and operational excellence. Other Key Responsibilities: - Scaling Operations: - Identify / create standardized mechanisms for tracking results of all Customer Success KPIs (Key Performance Indicators) with a depth and insightful understanding for anomalies across regions for Americas Operation Units in CAIP business while leveraging key AI Agent tools to eliminate repetitive tasks to drive role optimization. - Support the Americas CAIP business with actionable approach to data analysis. - Stream line processes for internal Customer Success teams, the field teams and our other stakeholders - Work closely with cross-functional teams to standardize processes and best practices through a closed loop process - Monitor and analyze performance metrics to ensure scalability and sustainability of business operations. - Tracking and Reporting: - Have a depth of knowledge for Copilot Agents, PowerApp & PowerBI that will enable you to streamline and automate repetitive processes and a deeper depth of data analysis. These outcomes will enable all field teams to understand KPIs to drive action, while optimizing for their time to spend more time directly on customer outcomes. - Generate regular reports and insights to inform decision-making and strategic planning. - Stakeholder Collaboration: - Act as a liaison between global and regional teams to ensure alignment and effective communication.Qualifications (Text Only) Required Qualifications - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting - OR equivalent experience - Some capability to drive actionable data insights/analysis by leveraging PowerBI, Powerapp, PowerAutomate and / or Copilot Studio to create AI driven Agents. Preferred Qualifications - Depth of knowledge and experience in Cloud Platforms & AI Solution Plays (Secure Migration and Modernization, Unify your Data, Innovate with Azure AI & Agents) and the customer outcomes of the industries in the ASIA region. - Data analyst, PowerBI, Microsoft Copilot AI Agent tactical application and some PowerApp capability. - Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience - 2+ years experience working in a customer-facing role (e.g., internal and/or external) - 3+ years experience in delivery of projects, delivery strategy, or delivery management functions - Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) - Proven experience in business strategy, project management, and data analysis. - Strong understanding of the Asian market and its unique challenges and opportunities. - Excellent communication and interpersonal skills. - Ability to work independently and collaboratively in a fast-paced, global environment. - Proficiency in data analytics tools and software. - Strong problem-solving skills and attention to detail. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a requestvia the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. #J-18808-Ljbffr