Regional Service Delivery Manager

3 weeks ago

Singapur, Singapore HCLTech Full time

Deputy Manager - Talent Acquisition Growth Markets, APME at HCLTech We are seeking a highly experienced Service Delivery Manager to lead regional delivery operations and manage end-to-end application services. The ideal candidate will have over 12 years of experience in handling customers, managing AMS (Application Management Services) engagements, and leading global teams. Key Responsibilities: Serve as the Single Point of Contact (SPOC) for regional delivery operations, ensuring seamless service delivery across all engagements. Oversee and manage Applications Delivery for the assigned region, ensuring quality, timeliness, and alignment with business objectives. Lead customer relationship and stakeholder management, acting as a trusted advisor to key business stakeholders. Manage demand planning and delivery for the defined scope of work within the region, ensuring efficient resource utilization and prioritization. Handle AMS engagements, ensuring service level adherence, issue resolution, and continuous improvement. Collaborate with global teams, managing cross-regional coordination and ensuring consistent service standards. Oversee and manage delivery for ERP (SAP), Open/Custom Applications, Platform Support, and Digital Technologies, ensuring stable operations and alignment with enterprise standards. Drive operational excellence by implementing best practices, monitoring KPIs, and ensuring proactive issue management. Provide regular updates and reporting to senior leadership on delivery performance, risks, and opportunities. Ensure compliance with organizational processes, governance, and quality standards. Requirements: Bachelor’s degree in Computer Science, Information Technology, Business, or a related field. Minimum 12 years of experience in service delivery management, customer handling, and AMS engagements. Proven experience in managing global teams across multiple regions and time zones. Strong experience in managing ERP (SAP), Open/Custom Applications, Platform Support, and Digital Technologies. Excellent communication, leadership, and stakeholder management skills. Demonstrated ability to manage demand planning, resource allocation, and delivery for large engagements. Strong problem-solving and decision-making abilities with a focus on operational excellence. Experience working in structured delivery frameworks with a focus on service quality and customer satisfaction. Seniority level Associate Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr

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