Deskside Support Engineer

3 weeks ago

Singapur, Singapore SERVLINK TECHNOLOGY RESOURCES PTE LTD Full time

Responsibilities

  • Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
  • Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications
  • IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
  • Enhanced support for VIP users
  • Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
  • Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
  • Asset management support for end user devices by following defined processes
  • Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
  • Onsite support for events such as trade shows or special meetings
  • Regular checks for IT Room devices and Meeting Room equipment when required
  • Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting
Qualifications
  • Minimum 3 years of end user support experience in corporate envinronment
  • Excellent communication and customer service skills
  • Strong analytical and problem-solving skills
  • Highly organized and detail-oriented
  • Self-motivated, proactive, and collaborative

Location: Raffles Quay

Working hours: 8.30am to 6.00pm (Monday to Friday)

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