Site IT Support Engineer

4 weeks ago


Singapur, Singapore NTT SINGAPORE PTE. LTD. Full time

Employer: NTT DATA Singapore Pte. Ltd.


Work Location: Woodlands (Client Site – Leading Semiconductor Equipment Manufacturer)


Employment Type: 12 Months Agency Contract (Renewable)

About the Role

We are seeking a hands-on Site IT Support Engineer with experience in VIP/end-user support, SCCM management, and enterprise IT service delivery. You will provide deskside, meeting room, and infrastructure support to ensure smooth IT operations for a global semiconductor equipment manufacturer.

Key Responsibilities
  • Provide VIP deskside support for senior executives, ensuring timely resolution of issues.
  • Troubleshoot laptops, desktops, mobile devices, and peripherals (Windows & macOS).
  • Perform device imaging, deployment, and lifecycle management.
  • Support meeting room AV/VC equipment, Microsoft Teams Rooms, and conferencing systems.
  • Manage printers and MFP devices, including UniFLOW troubleshooting.
  • Handle user account management in Microsoft Entra ID (Azure AD) – password reset, MFA, group assignments.
  • Administer SCCM for software deployment, patch management, and inventory tracking.
  • Manage DHCP IP reservations, network connectivity issues, and basic LAN/Wi-Fi troubleshooting.
  • Maintain IT asset records, documentation, and SOPs.
  • Coordinate with regional/global IT teams for escalations and project rollouts.
  • Adhere to IT security policies, ensuring compliance in all support activities.
  • Manage customer expectations, including handling difficult or urgent situations professionally.
Requirements
  • Diploma in Infocomm Technology, Computer Science, or related discipline.
  • Minimum 2–4 years of IT support experience in an enterprise environment.
  • Hands-on experience with SCCM, Microsoft 365, Windows 10/11, macOS, and printer management .
  • Strong troubleshooting skills for hardware, software, and network issues.
  • Familiarity with UniFLOW, BitLocker recovery, and device enrollment processes.
  • Experience providing VIP or senior management IT support is preferred.
  • Excellent communication and interpersonal skills, with the ability to handle high-pressure situations. Knowledge of ITIL processes, SLA management, and KPI tracking is an advantage

Interested candidates are kindly requested to email their CV with their experience to:




We look forward to your application

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