Partnership Manager

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Driving Innovation and Trust: Ten's Journey to Redefine Service Excellence

Ten is on a mission to become the most trusted service business in the world. Our technology-driven Product strategy lies at the heart of delivering world-class lifestyle, travel, dining, and entertainment services. Over 50 global clients, including HSBC, Swisscard, and RBC already trust us to serve millions of high-net-worth members through multi-year, revenue-generating contracts.

We are globally scaled, profitable, and proud to be the first B Corp listed on the London Stock Exchange (AIM). Our focus remains on AI and technology investments that position us as the primary way our members organize their leisure lives.

For more information, please watch Ten's Growth Engine Video

Overview

Join Our Team as a Partnership Manager

We're seeking a dynamic Partnership Manager to grow and manage supplier relationships that grant our members priority access to exclusive experiences across live entertainment, restaurants, and luxury brands. Your goal: deliver unique member benefits, grow revenue, and fulfill client contracts.

You'll work cross-functionally with other stakeholders, especially our Live Entertainment team to ensure consistent performance, fresh strategies, and shared success. A passion for innovation, deep industry knowledge, and a "build it and they will come" mindset is a must.

Key Responsibilities

• Own supplier relationships and contracts in your market (e.g., ticket allocations, inventory, commission, and promotional assets)
• Support Lifestyle Managers in Singapore, Hong Kong, and APAC in nurturing long-term supplier relationships
• Monitor supplier performance, driving NPS, efficiencies, and member satisfaction
• Use data to refine live event strategies by region/client, boosting member engagement and revenue
• Collaborate with Marketing, Content, and Global Proposition to maximize visibility of offers and events
• Stay competitive by understanding market trends and competitor offerings
• Streamline processes and share learnings across teams and regions
• Lead new partnership campaigns and member strategies to drive satisfaction and retention
• Contribute to global strategy, procurement, and support new business proposals
• Manage key client and partner relationships, providing continuity and strategic insight

Requirements

We are looking for someone who is:

• Fluent in Mandarin and/or Cantonese on a professional level
• Experience in managing Live Entertainment partnerships (e.g., ticketing, promoters, venues)
• Strong commercial acumen and contract negotiation skills
• Comfortable developing B2B offers across lifestyle sectors like dining, retail, and travel (a plus)
• Ability to build strategy using performance data, industry insights, and commercial judgment
• Skilled project and account manager—capable of overseeing complex, multi-stakeholder initiatives
• Confident presenter and communicator, adept at stakeholder engagement
• Proven leadership skills with a passion for developing and motivating people
• Familiar with marketing and social media to drive proposition visibility
• Excellent with Excel and PowerPoint
• Demonstrates innovation, commercial drive, and strategic execution
• Always puts members and excellent service at the core

Benefits & Rewards

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• A competitive salary will be offered depending on experience
• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
• One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - Travel and Work for up to 4 weeks per year
• Access to lots of great travel and entertainment discounts as our clients' members would
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Possibility of growth within a dynamic and international company

Commitment to Diversity

We embrace and celebrate diversity of backgrounds, perspectives, and experiences. Our decisions are based on merit, performance, and business needs.

Join Ten Group – Apply before 31 Aug 2025

Please note: We may close the advert early if we receive a high volume of strong applications. Ten works with a small, preferred supplier list of recruitment agencies. No unsolicited CVs, please.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Customer Service, Business Development, and Project Management
• Industries Travel Arrangements, Events Services, and Business Consulting and Services

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